based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is exceptionally good. After decades of bike service that is not like Sweet Pete’s, whenever I go the Sweet Pete’s, I’m surprised and delighted that they can squeeze my emergency or overdue repair in and they don’t give me any more attitude than I deserve for running my bike to the ground and not taking better care of it, and they get me back on the road within the day. I will cross town if I have to in order to get Sweet Pete’s to fix my bike.
The professionalism.
service was great !
Very good online store and assistance from Rob with using the store.
Very professional and fast turnaround
Had what I wanted and got it to me quickly
Good price, fast shipping
It was great to receive my order especially considering the supply chain problems in retail.
Thank you for filling my order quickly and I'll be back again soon.
Very quick turnaround from order to pickup. Friendly sales associate.
Very detailed website
Friendly and helpful staff
Great products including things hard to find at other Toronto bike shops
Brent was prepared for my arrival, very friendly and helpful in showing me some of the technical item’s on my new bike (purchased last road bike in 1986; bike technology is light years ahead now), and also patient with my plethora of newby questions.
Very excellent customer service! Above and beyond
Friendly and accomodating.
Great staff! Extremely helpful
No timely updates on order, no call to indicate other similar models are available at the same price point. Individual was very friendly though.
Love the staff, very knowledgeable answering all my questions
All good!
Good products, great service!
Products are good and priced fairly.
As to service, they were shipped promptly, and an email exchange following this survey request was timely and friendly.
A small mistake was made in helmet size. A measure of service is not whether mistakes happen (they do), but how they are handled. This was remedied quickly, generously, and cheerfully by several staff members... it felt like the whole shop was bending over backwards to make amends for a small error.
I'll make sure more west-coast cyclists know of a Toronto online shop that goes the extra distance.
Thanks
Friendly, knowledgeable, and prompt service. Was able to find everything I needed.
Very friendly staff
Staff are super helpful, helped me find the perfect pair of shoes and gave me advice on bike locks
Brent was really helpful when I went in the store to try on indoor cycling shoes. He knew a lot about indoor cycling and was eager to help me find my size. The type of shoe I wanted wasn’t available in store or even on the website but he ordered it from the manufacturer for me! I haven’t actually received the shoes yet but even if there were any issues, I know Sweet Pete’s will help me figure it out!
Easygoing, trustworthy, flexible, approachable
Great selection. Friendly and knowledgeable staff.
Absolutely professional, knowledgeable and honest.
Service and knowledgeable and very pleasant.
Thanks
Rob rocks
Easy pick-up, friendly staff.
Quick and accommodating.