based on 6804 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very detailed description of proposed repair . Very understanding of issues re accessing store to retrieve my bikes during current snowfall / snow clearing situation . Truly care about my needs
Quick friendly and knowledgeable service
We show up from out of town. Absolutely no kind of deals or discounts or even free cages after we spend close to $5000. All the salesperson could emphasize was all there ‘service’ which isnt really free to begin with, which is meaningless for us who were from out of town. My confidante I brought along to advise was also not impressed. We asked for a disc brake stopper to put it on a Wahoo trainer, had to ask twice for both sets really felt like pulling teeth. Any kind of gesture or deal, even small would have went a long away. If there wasn’t a bike shortage, I would have made the journey. Mitch was great to correspond with. But when the tall guy flat out said no deals at all, like we were in the wrong, really made me wish I bought this at my local Trek store. Nice bike though.
Brent was excellent with getting all my questions answered before buying my Arrival. Very quick to reply to my emails and knowledgeable and friendly. Helped with bike set up and changing over a few parts and set up.
Thank you!!
Great service!!!
DK
Was looking for a specific accessory part and Sweet Pete's seemed to be the only ones to have it. Ordering it was easy and straight forward. Shipping was quick and happy when I got the part. Thank you.
Friendly staff. Good selection.
At the Bloor and Dufferin location, Brent provided excellent customer service and answered all my questions.
Good selection, fair prices and nice store!
Quick and accommodating.
The service is exceptionally good. After decades of bike service that is not like Sweet Pete’s, whenever I go the Sweet Pete’s, I’m surprised and delighted that they can squeeze my emergency or overdue repair in and they don’t give me any more attitude than I deserve for running my bike to the ground and not taking better care of it, and they get me back on the road within the day. I will cross town if I have to in order to get Sweet Pete’s to fix my bike.
The professionalism.
service was great !
Very good online store and assistance from Rob with using the store.
Very professional and fast turnaround
Had what I wanted and got it to me quickly
Good price, fast shipping
It was great to receive my order especially considering the supply chain problems in retail.
Thank you for filling my order quickly and I'll be back again soon.
Very quick turnaround from order to pickup. Friendly sales associate.
Very detailed website
Friendly and helpful staff
Great products including things hard to find at other Toronto bike shops
Brent was prepared for my arrival, very friendly and helpful in showing me some of the technical item’s on my new bike (purchased last road bike in 1986; bike technology is light years ahead now), and also patient with my plethora of newby questions.
Very excellent customer service! Above and beyond
Friendly and accomodating.
Great staff! Extremely helpful
No timely updates on order, no call to indicate other similar models are available at the same price point. Individual was very friendly though.
Love the staff, very knowledgeable answering all my questions
All good!
Good products, great service!
Products are good and priced fairly.
As to service, they were shipped promptly, and an email exchange following this survey request was timely and friendly.
A small mistake was made in helmet size. A measure of service is not whether mistakes happen (they do), but how they are handled. This was remedied quickly, generously, and cheerfully by several staff members... it felt like the whole shop was bending over backwards to make amends for a small error.
I'll make sure more west-coast cyclists know of a Toronto online shop that goes the extra distance.
Thanks
very professional and skilled