based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Likes that Brent took the time to understand my repair issue and look for solutions short and long term. Very personable, knowledgeable, up front with timing and pricing. None of the attitude I get at other bike shops... Your sales and mechanical teams have no air of superiority etc. Also great selection of products, given supply chain woes.
Good
Please see the lengthy review I added to your website. Thanks!
Good options for city riders
Kind and timely.
Good selection and helpful, friendly staff.
Great service and products! My bike tires were purchased and installed very efficiently.
great.
Great service with super fast order turnaround.
Great customer service; fast and easy.
Proactive service.
Strong knowledge of products
Always so easy to work with the folks at Sweet Pete’s and delivery for my online order this time around was super quick!
We had a great experience at the store with an associate named Bass. He was knowledgeable and helpful. Please pass along the message to him!
Speed, knowledge and service.
Mitch worked with me to get me set up with a new bike seat using the saddle pressure mapping system. This was followed up by a Retul Dynamic Bike Fitting. It was a very informative session with a great outcome.
Perfect service
Good service.
Great service!
prompt, accurate, and fair
Outstanding service from the bike service guys in the workshop. Very impressed with the speed that the new extension was replaced on my Trek bike - it went from being ready at the end of the day - to 30 minutes, when I explained that I need the repair immediately. Excellent!!!
I popped in looking for an inexpensive handlebar and was provided with one quickly. Easy and friendly interaction, thanks.
You're really dependable. You're my "go-to" store for any bike related problem.
Good selection and fast shipping.
The repairs were not done flawlessly and left an outstanding issue but when I mentioned the problem, the feedback I got was that it was probably something I had done. Points deducted for both aspects of this transaction: the imperfect repair AND the defensive feedback. I am not a person who generally grouses about such things, I've worked in customer service and I know it can be difficult, but that experience was super frustrating.
Offer brand name products
Shipping fairly fast
Your staff is the best - always super friendly and helpful! We just brought our Ebikes in for their first annual tuneup and the turnaround was less than 24 hours. They were looking and riding like new again :)
Knowledgeable and friendly staff.
Great website
Great price. Arrived today. Thanks
Friendly. Helpful. No pressure.