based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was friendly and helpful
Great service from John. Took the time to find a solution o the bent forks on the fyxation.
I received lots of great help from staff - I was very indecisive and was in the store pretty much until closing time but the staff never rushed me or appeared to be impatient with me. On the contrary they continued to try to help me find the perfect helmet :).
I ordered a part from the website that I needed for my bike. It said the item was in stock for either delivery or store pick up. I requested delivery. I expected to receive the part in a few days. Upon processing the order, I was sent an email saying delivery was likely to exceed the normal 7-10 business day turnaround normally targeted. Had I known this, I would have ordered elsewhere. Others could deliver in 2-5 business days. Wish the web site indicated expected delivery times before placing the order. Part arrived 12 bus days later. All good, just timing was frustrating.
helpful, friendly, fast delivery!
Sales and service was excellent
Great prices
Your team was amazing!! Realizing I was in a bit of a time crunch they were able to look at my tire very quickly. Love the automated notification as well. And great friendly feedback on how to avoid future flats!
The personal service that I received.
Great service and advice!
Staff was knowledgeable and patient, explaining different bikes, components
I needed to change my order …but couldn’t get a hold of anyone via the customer service phone number (e-commerce extension) provided on the website.
Great selection. Support Canadian businesses.
Service people were always reachable, made good suggestions about repairs, excellent work overall - thank you!
Pete has to be the sexiest man in the Bike Biz.
Good quality products and services are superb (online or in person).
Knowledgeable and unpretentious about the products and services offered. If in need of service, they let you know each step what’s needed and what it will cost. Have a wide range of products available for all levels of riding.
I appreciate the amount of effort made to ensure my tire change was seated properly!
Bike tires were as described at a value price and received quickly and in good order.
Friendly!
Great reliable service
I stopped going to my other local bike shop because they had a dog in the store. I have a contact allergy to dogs. 12% of the population has this allergy. If I come into contact with dogs, or surfaces they have been in contact with I get eczema so bad it can bleed. I have tried discussing this with the other shop but they were dismissive. I can always order my parts online to avoid this issue. I consider it inconsiderate for stores to not accommodate the health and safety accommodations of a significant proportion of the public.
I am glad to enjoy freedom from this issue when I visit your store.
Friendly, knowledgeable staff. Well stocked store with a variety of products and brands.
Brent was super informative and helpful
Great selection and quick service!
Very knowledgeable and helpful sales staff. Good customer service.
Outstanding customer service!
You have the helmet in my size!
the bike was ready when you said it would be, friendly staff, and you went over all the additions you made. Thanks!
Fast friendly service , great selection of products
Great people, great prices
North was incredibly helpful. Really appreciate great service.