based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome customer service. Email inquiries were responded to same day! Love it.
Wide range of products.
Good selection, great price, quick order processing.
Good attitude of staff, friendly and helpful. Online service easy to make purchase. Communication back was great, which let me make decisions quickly and plan. I would definitely go here for service and new purchase.
Excellent selection of quality products and prompt delivery
I had never seen a basket like the one I purchased for the front of my bike—it clicks in and out, so I can take it off anywhere I go! Also, the staff member who helped me (sorry, I never caught their name!) was extremely helpful, informative and patient. Great experience here.
Great service on Sunday. Simple transaction but the salesman was helpful and efficient and nice. Not always the case in bike shops.
Good service and quick mail out
Easy to order and pick up. Staff is friendly.
Very patient and knowledgeable.
Pete is so Sweet.
Excellent service!!
All the staff members I have interacted with have been nothing short of exemplary. I purchased a $100 speed and cadence sensor and the staff were so kind as to install the device to my bike free of charge and did it very quickly. I travel all the way from the east side of the city past plenty of other bike shops just to give my business to Sweet Pete's as I have yet to have a bad experience with them (which is more than I can say for many other local bike shops). 10/10 would shop again.
Very good online store with efficient service.
Good product great service.
You had what I wanted and it was shipped promptly. And I am very satisfied with the article I purchased.
Had the product I needed. Delivery was fast. I’ve never been in the store, but the online shop is very nice.
Ordering and delivery is easy, quick and seamless
Good selection, reasonable prices and quick delivery/pickup
Good selections of products and friendly staff and of course amazing service because of incredible staff.
Service is prompt, friendly and reliable. Products are excellent. Sweet Pete's is my favourite bike store.
The staff are super friendly and accomodating. It’s become my new favorite bike shop.
Quick high quality service at a fair price.
Love
Time to ship online orders lags behind competitors. Currently I therefore only use Sweet Pete's for items that I cannot locate at other online bike stores or my LBS.
Reliable, friendly staff. Welcoming store environment
Great products. Excellent sale prices and fast shipping with sustainable packaging
Friendly service, good clear answers to my questions.
Very happy with the road bike I bought.
Have had a few issues with the bike that have been promptly and effectively addressed by the Service Department.
Fast shipping, ty!