based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you.
Great service.
You guys do a wonderful job. Good products, good service, great friendly staff :)
Always great service
Large variety of products
Excellent customer service and honest opinion!
Exceptional customer service! Great communication.
Very knowledgeable staff
Great service from Shawn and North.
Will definitely come again for service.
Great products and the most amazing staff
Friendly and quick service. Bike runs like new now :-)
Thank you for your excellent service. Shout out to Chris and the staff.
I ordered a full face helmet online that ended you being too small for me. The whole order and return process was super easy and very fast. No hassles at all.
I would’ve liked for them to fix my brake”gobble”
Products are good quality with fast service. Staff are friendly, helpful and easy to deal with.
its good
I like that I see the same staff when I come in. I like the atmosphere in the store is welcoming to casual cyclists. I like that Brent in particular takes the time to help me and answer my questions.
quality of product. fast shipping and the price!
Service is always awesome as usual.
Fast and easy service. Had product in stock. Arrived earlier than expected. Thank you for your excellent service!
You folks are friendly and professional, and it's always dependable. And your work is always fast! I brought my bike in at 5pm with a flat and it was fixed by 7 pm!
Very approachable staff and helpful. Transparent billing and quick work. Thank you!
Quick delivery
Excellent service, thanks!
Super friendly and honest staff. I can trust them when it comes to tuning up my bike and I don't have to worry that they will try to rip me off. They are good at communicating what repairs needs to be done and will give me a call before doing a major repair so I can give the okay and not be surprised by the bill. They are also really responsive when it comes to providing quotes on parts/equipment/labour. Everyone in the store is very knowledgeable and the store also has a good, laid back/chill vibe. It's my neighbourhood bike shop - I've been going there for years.
Thanks to the Staff at the Bloor Location. They went above and beyond to take care of me. They even stayed a bit after closing. Will definitely buy from them again.
Customer service, friendliness, knowledgeable staff and trusted recommendations.
Problems with installing my accessories. I had dropped off the accessories on Friday (called the store in advance to confirm the process)) as
Bike was to be assembled on Saturday. No communication coming from the store. Owen in the service department was the only one who seemed to care.
I arrived Sunday at 4:45 PM to pick up the bike.
I was given information about servicing as an afterthought and had to ask to have the bike sized for me.
Overall, not a pleasant experience. Felt like I was just bugging the staff by coming in to pick up the bike
and then getting rushed out.
Quick, efficient, friendly, knowledgeable, and great inventory.
Ease of purchasing online. In store pick up was quick and efficient.
Good turnaround time for tune-ups and repairs