based on 6803 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I bought a Shimano 105 crank 52/36. The big chain ring is making huge noise at the highest back cassette 3 teeth 28/25/19. I call and ask the guy if this was a defected crank they sold me and they said it was impossible that it was defected. I’m also a bike mechanic and I make sure the front derailed was not touching the chain at all before I call. He told me it will take 3 weeks to look at it because they were busy. So there is no result of this problem. I’m not going to wait three weeks and then I can’t return the product.
Love that you guys stocked the spur cycle bell, hard to find in the GTA! Your team shipped it very fast and it arrived at my door quickly. I might just buy another one!
Quick to send products to my door! Thanks!
Very easy and super friendly experience!
Product was shipped in less than a hour of ordering
Although I haven’t used the dropper post yet, the purchase and shipping process was fast and easy, and the the price is right for the quality. Can’t wait to put it on my son’s bike.
I ordered a child's helmet and expected to get it within a few weeks and had it in a few days!
Ordered a bike stand and seatpost. Pick-up was easy and fast. Will go back to SP for more parts soon.
Customer service was easy to reach and friendly. Would definitely shop here in the future and recommend others
Very fast and efficient as well as good customer service.
Great selection, helpful staff
Overall it seems like a well rounded customer experience.
Service and bike techinician top notch. friendly and knowledgeable. Thanks again!
Sweet Pete's always has what we need and the staff are friendly and helpful. Thank you!
Inventory, easy online ordering, great help line with quick response and follow up.
Sweet Pete’s on Bloor street west is my local bike shop. Although I have not bought a bike from them, it is where I go to get my two bikes serviced regularly. The folks in the shop are always nice and easy to chat with. The products I have bought from them are of good quality and have held up with time and use.
Staff are all very helpful and knowledgeable about the products
Amazing product selection and extremely responsive and helpful staff.
Great service and was able to take me in last minute when my bike tire popped!!
Always a great variety of products, and the personnel is knowledgeable and friendly. Prices are decent too. My number 1 bike shop!
Great service! Super communication!
They were great at helping make an appointment but the repairs and price wasn't really explained to me, and I got my bike home and had to fix the breaks as they were still squeaky.
I appreciate the way in which the online order was fulfilled as purchased, when it was clearly an instance where an item had been mis priced (too low) and the products arrived promptly for the advertised price.
Communication was exceptional
Great products and fast delivery.
Friendly, quick and honest.
Your staff and their dedication to bikes and customer satisfaction
Easy to find, good value, fast delivery and great advice and service!
Fast and friendly service.
Great quality products and local shops.