based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great price, fast delivery.
Very friendly and quick service!
I drop my bike for tune up two weeks ago and pick it up last sunday hoping that it is done right because i read a lot of good review about service in this bike shop, iam so dissapointed when i tried my bike, the front and back disc brake is still rubbing and its so hard to pedal...bad for me because i drop my second bike for tune up and tire swap, hoping they do it right...
Great customer service and a great tune up at a reasonable price.
Service has been stellar. Immediate, friendly, and without judgement for how I have treated my precious bicycles over the years…
Thank you for keeping me peddling.
High-quality products and really thorough service and advice
Knowledgeable staff!!! 👍
Great staff and products! Thank you.
Fast delivery, lowest online price
Great service! Thank you. I will be back and will recommend Sweet Pete’s time and time again.
1. The appointment booking was not clear. Staff could have provided more explanation of what booking an appointment means. Example, when you book an appointment, the time is for when you will drop off your bike, not when the job will be done. I purchased two items online and requested pickup at the store. I then call the store to book and an appointment for installation. I drop off the bike on Saturday and was told it will be ready for pickup on Monday. Towards the end of the day on Monday when I did not get a call/text for pickup, I called the store and was told that the job was being done on Monday, not that it will be ready for pickup on Monday. Hence why I recommend clarification of appointment.
2. Improve customer service. I drop off my bike for fender and bell installation. I was not given any job order documentation. A job order either by paper or by email stating that I drop off the bike on a particular date and that the job would be done by a certain date would have been helpful. I had no proof that my bike was at your shop.
Also Staff did not ask me where I wanted the bell installed. I picked up the bike and the bell was on the left side of the handle bar and I preferred it on the right.
I was planning to purchase a Bontrager rear rack and have it installed, but I think I will consider another bike shop.
Always friendly service, which is why I retun. Some shops are snobby and make people
Feel like they don’t belong there. Not Sweet Pete’s. Thanks!
The people who sell them!
Hi Brent!
Very fast delivery and a great price
Brent and the team are awesome. Always down to earth explaining everything and never trying to up sell me on things I don’t need. Just a really great atmosphere.
Great service as always. Your folks always go the extra mile to make sure the bike/ equipment feel is right!
I don't have much confidence in the mechanics. They seem all youngish and inexperienced and used to mostly building bikes out of boxes but nothing much more advanced than that. My brakes were mounted wrong out of the box and I brought it in to have the brakes fixed after a few weeks and nobody noticed. It wasn't until a family member, who is a mechanic, pointed out the issue to me and I relayed it to SP as best as I could that the brakes were fixed...I think...I'm going to have my relative have another look and see what he thinks...
Easy to buy online. Accurate descriptions. Fast delivery.
The staff take their time with you, no matter how busy they are. They are very informative, walk through every element if you are not an expert biker, etc.
Great selection of quality products. Knowledgable and friendly staff. Reasonable prices.
Great bike purchase plan
Ordered a GRX600 crank. If your going to sell an open box item, make sure when you put back the "bar coded" instructions it is the the correct one. I received instructions how to install a bottom bracket. The crank and the arms looked new, however from what I remembered there was usually quite a bit more grease applied from the factory, no problem I had enough on hand. However one of the pincher bolts did not look copacetic, so I will be replacing them both (just in case).
The reason I'm not returning the item is that I went for 15 min. ride and there seems to be no problems. Plus the time and effort to return the item is not worth it.
FYI, I really don't like writing reviews like this.
Very helpful and knowledgable discussing options for upgrading the drive train. Arranged a good time to bring bike in and it was ready when expected. Staff was very helpful when I picked the bike up and ran it through the gears for me. Also fixed an issue with my rack in record time even though the store was quite busy. Upon getting home, I took it for a quick spin and the gears are working excellent. Thanks very much!
Very knowledgeable service
Great friendly service as soon as I walked in the door. Well stocked selection of bikes and accessories.
Friendly and goodnservoce
High quality. Great customer service!
Bloordale location: went in for an online order pick-up. Stood at front counter for 10 minutes without being noticed. Walked to service desk and was helped there, but order was somehow under the wrong name. Eventually got what I ordered but the shop came off as disorganized.
Great advice, didn’t over sell
Processing the order and shipping could hardly be faster! Thanks.