based on 7078 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing customer service. Knowledgeable, passionate and fun staff!
Great customer service!
The team was super helpful and friendly and sorted my bike out really quickly and at a reasonable price. Thanks.
Had brooks seat I wanted in stock and the service was first clasd
Excellent service. Always have a pleasant time at Sweet Pete's bike shop.
Sweet Peat's really understood the assignment, they just hit different. Like fam, love em.
Fast delivery, product as ordered.
Quick online order time and great customer service.
Pricing was competitive, shipping was fast, service was great! Will definitely check back again when needing spare parts!!
Friendly staff. Easy online purchase.
Great service with knowledgeable sales and service staff
I love the new rain coat it’s nice and light. The bright color and the sealed waterproofing seams are great
Very helpful and friendly.
Friendly and helpful staff ;)
Great customer service and great repairs
Pricing was good, shipping was fast and free with my purchase. Cheaper than shopping local and I didn't have to drive to the local bike shop.
Knowledgeable and friendly staff with reasonable prices!
Fast and reliable service. Brent was super nice and attentive.
Will definitely buy again! Thank you!
Customer service product at the store. Caring staff
Trusted staff
Emmett was so patient, helpful and efficient. We had fun working with him, and we're thrilled about our new bikes. Thank you!
Good selection and reasonable prices
Their staff is absolutely incredible. On some completely different level of customer service and support and friendliness. I’ve already recommended them to friends and family.
Good products and good website.
good pricing, fast turn around and good communication.
Didn't have one of the items that I ordered in stock so very quickly suggested a reasonable alternative that I probably would not have thougt of my self.Ended my problem,so very good.Also goods were delivered very quickly as ordered and suggested.
First name removed Barnes
The product selection is very good yet it is the service which is truly exceptional. I find staff are so helpful. For instance I purchased some new grips for my handle bar and was having difficulty sizing and installing and they just stepped in and with a smile did it for me. It was very much appreciated.
Very knowledgeable and friendly staff even when they didn’t have the item I need to purchase they directed me to another nearby bicycle store.
Would buy from there again.
I have purchased several bikes from.this location but find the service very on /off
I called about a bike purchase on Thursday
Was told bike needs to be assembled and will be ready Saturday , I was to be contacted via emai or text.
I have not received any communication and have called later on Saturday.
I was told bike will not be completed and to check on Sunday .
Very shortly after I was called and told the bike was completed but it just could not be found.
I came in on Sunday did a test ride and confirmed I will be purchasing the bike .
The bike was $5000 plus, I put down $2000 and was interested in financing remaining portion .I was told to apply for Flexi credit at home and come back
On Sunday still I went home and confirmed I actually have Flexi credit .
I called your store and was communicating with Mitchel.
I explained the situation and ask if we can complete the financing part .
Mitchel said he tried logging online and I was not working and to come back on Tuesday (Monday Civic holiday) and talk to another associate.
As I a customer I felt I'm being told this is not happening, come back later and deal with someone else .Did not seem to me Mitchel was interested in making this work .
I decide to choose different choice of payment , came back and ended purchasing the bike in Sunday
They young man( I'm sorry for not noting his nsme) was very helpful.
One issue though, I was asked if I prefer paper or electronic receipt as you have all my info on file .
I have asked for electronic receipt.
I have not received anything yet, but not a big deal I will follow-up later this week.
To explain what my overall experience .
This was $5000 plus , dream bike purchase , I have spent thousands of dollars in your store , to receive this very lackluster ," come back later " attitude was very disappointing.
An experience I would like to forget and put behind and enjoy my new bike .
I think John Fornasier was incredibly responsive and helpful when I put an order in online and needed additions and changes. He has made me feel comfortable and has been kind.
However when I came in to the store twice I felt othered / intimidated bc nobody offered to help me. The first time I came into the store I had to ask for help I was not met with warmth, more like a dismissive attitude … or condescension.
The second time I was in store a younger teenager helped me and he was really nice, but he was governed by the same clerk who I dealt with on my first visit. He was sitting at the front desk and seemed more interested in looking at strava results. In fact, the second time I was in store that clerk (before demanding somebody help me) if John was working and he said nobody named John worked there. I then gave Johns last name and he said he did not know who that was an went back to looking at his Strava. I thought it was incredibly rude esp bc later when he realized I had made many purchases (maybe not the most expensive purchases since I am a beginner and looking for entry level gear) he suddenly remembered who John was. Hope this helps.