based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was quick and helpful. I am very happy with the products I was recommended.
Tuvi was really great in helping me select a bike, sizing, and components. Highly recommend to others!
Detail orientated service re. the products. Understands the mind set of the customer.
Always friendly with good advice and speedy service. My new ebike is a game changer.
Friendly staff. Quality brands and products.
Friendly, knowledgeable staff
everything
I ordered some tires from Sweet Pete's. They came in sooner than all other sources I researched. Had a minor inconvenience with a discount code and I had a response within 15 minutes and it was addressed in the same amount of time. Incredible service.
Thank you
It's fast and transparent. I like to know how much servicing is and being contacted before the repair is done if there are changes is welcome.
Service was great, very helpful and insightful
Excellent service, friendly staff, work done on time and as promised.
I came in to purchase my first bike. I got a Giant Escape 2 Disc. Marshall was the employee that helped me throughout the decision process. Thank you Marshall for your help.
It took quite a long time for the bike to be built. When we arrived at the store, no one demonstrated the bike. One of the fender struts was not connected. The bike was dusty. This is not good customer service!
There was no bell on the bike. It may not have been an included item, but when I bought my similar bike from another dealer, they automatically put a bell on. When you pay $4000 for a bike, it should come with a little bell.
Got a bike I wanted and have been assisted in finding exactly what I want
Location. We're in the east end. It's very difficult for us to get to the shop.
I put an order for a bottom bracket and a chain on May 8th. Just got a confirmation that my order would be delivered on May 24th. This is over 2 weeks to deliver 2 standard non specialty items. When I order from international sellers like ProBikeKit I get items faster and they come from the UK. Or Jensen USA is at home in 3 days. Painfully slow
Prompt shipping!
The picture of the item (pattern on a biking jersey) was not the correct picture of the item. The item delivered had the correct name and item number, but the pattern is different than the one pictured for that item on the website.
Staff was very helpful and accommodated my late arrival. I love the bike they recommended.
Friendly service and knowledgeable staff
Excellent service! I was looking for a new shop that's close by and I found it!
I called before I picked up the order to make an appointment for my wheels to be trued. Told to just bring the bike in it'll be done by Friday. I even reiterated and asked are you sure I don't need an appointment. Get there they're like yeah probably not you should've made an appointment.
Very good service, friendly and knowledge staff.
Fast. Friendly. Affordable
I have enjoyed and recommended Sweet Pete’s in the past but this past weekend two things got under my skin:
1. You had no reasonable options for a replacement 29’er wheel with 142 thru-axle in stock. I know it is a few years old but it was only one wheel.
2. Second, you charged 58 dollars to repair a broken spoke that cycle path on Yonge would have replaced for 10 bucks or less
3. You emailed me rather than texting my phone when you were done. You told me two hours but were done in less than 30 minutes (which, had you texted me like you said you would, would have been great and would have saved me a bunch of hours for other things)
The fix:
1. Keep minor amounts of emergency stock for slightly older bikes (2015).
2. Spoke fixes should be virtually a loss-leader (like skate sharpening at sport check).
3. Stick to the plan or call.
Everyone was helpful and kind, thx
Great staff! Knowledge and friendly.
Good assortment of quality brands.
I requested for my son’s brake handles to be adjusted and it wasn’t done.
I brought two bikes in for servicing and I got not report on what was done or any findings or suggestions.
Very quick response to all enquiries and a good selection of products.
The sales team is really helpful!