based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your team is friendly, helpful and go the extra mile to try to find a solution and make sure you are happy with your bike/parts/fit.
great selection of products and the people know what they re talking about and give great advice...
Love your knowledge and experience- some of
Your junior staff could use more training though
You guys are Fantastic!!!!
Great selection
Friendly staff, good service, lots of products.
Really helpful staff. Got all the info I needed from choosing my bike to getting it ready to bike out the front door. A really great experience!
Friendly knowledgeable employees, great service, and my bike arrived a few days earlier than expected.
Service was great right from the beginning. Collection of item is amazing and delivery was quick. đź‘Ťđź‘Ťđź‘Ť and thanks for all the support.
Knowledgable and friendly. And conveniently located for me. Also, you have lots of products in stock and when they aren't it is easy to order and pick up at your store.
helpfull staff
Great service / quick delivery!
Friendly, speedy and competent.
Quick and expert service. Thank you
On the 3 or so occasions that I came in to discuss mountain bikes, the staff didn’t seem to have the knowledge to help me W the buying decision. There didn’t seem to be enough knowledge to compare and contrast different brands, models, key components and help me decide on which bike is right for what im looking to use it for and how i ride. I decided to buy the bike based on knowledge from staff at other bike shops. i purchased from sweet petes bc of availability.
also, the emails i received from the shop prepping me for picking up my bike were great although no one asked me to schedule the 6 week maintenance.
Great seletion and service
Very helpful and friendly!
Great customer service
Great selection of products and very quick shipping, however I found the shipping quite expensive for the small size of the product I ordered. You should have different shipping rates for different sized items! Otherwise a great experience and will use your website again when shopping for bike parts.
selection of you quality of your products fast delivry secure payment and the conviction
that if there are any difficulety you will take action perompliy appreciate also the prices
of your sales. that are really significant
Mitch is amazing! I’ve worked with him many times on biking fitting and adjustments and his knowledge and professionalism is way above anywhere else I’ve been. I wouldn’t go anywhere else. I’ve referred all my friends to Sweet Pete’s.
Choice and service
Professional, friendly, helpful
While the order did not ship right away, it arrived on time for the planned event and I was able to use the parts. The liquid parts were in plastic bags to avoid spillage.
Service is excellent
Simply great experience!
Great customer service and bike selection
SP has been my bike shop for 10 years - great experience every time as always!
Great service! Went above and beyond
I liked the very fast, attentive service from the moment I walked in until I left. I appreciated the rep I worked with, consulting on what we needed, looking at options beyond the first bike we looked at (though we ended up buying that one), and thinking of other considerations we hadn't discussed, when I asked him.