based on 7078 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My bike shoes are awesome and were shipped over in 2 days!!!
Selection and advice are second to none. Thanks for my new E-Bike!
Super quick service.
I was quoted $23 for a break adjustment and was charged over $80. No call to warm me, no nothing. I will never come back to your shop
Very kind staff! Helped me right away with changing my seat post and aligning my tires.
Great Site. Went from finding what I was looking for in Google to checking out with Apple Pay in less than 5 minutes
The staff were knowledgeable and friendly. Good selection of bikes and gear.
Fast service. Fair prices. Good selection
Maybe you could move closer. I'm about 40 Km NW of Peterborough.
Cheap and good quality
You had what I needed and deivered it fast, on time.
Poor customer service. Much nicer people down the street at Bike Depot. You guys have a good name. They have better, more friendly and knowledgeable staff.
Fast service. Very thorough. The staff noticed that my rear tire also needed replacement, and confirmed the addition of work by phone.
Hi more important was support I got from Brent
Thanks
Next level customer service and expertise. Brent has gone the extra mile on countless occasions throughout my new bike buying process and Tuvi has also been extremely helpful. Simply put, you’ve acquired a customer for life.
I've been a long time customer and in that time i have only ever received exceptional service in a friendly environment,
Very Happy turn around time .
Customer Service is always quick, efficient and done with a smile. Staff always seem to be looking after your best interest.
Very much appreciated all the help and patience.
Great price great service
Service is top notch and very responsive. I already referred a few people and my friend recently when in for a bike fit. He said his experience was amazing. Thank you, Pete and staff. I look forward to our next purchases including bikes for our kids as they grow up.
Great selection, location and employees
Always looking for a deal and seems like you have items on sale often . Have stock and quick service.
I get direct accurate answers to my questions.
Very fair and reasonable. I simply wish you were closer to my address !!
Regards,
First name removed
Good service with fair resolutions for difficult customer situations.
You're great, local & friendly. Super staff & lots of good stuff, keep up the great work.
I bought a bike in 2008, and have always been happy with the service maintaining it.
Brent and his team are very friendly with shoppers. I also like that you can order and pick up from Trek.
Fair pricing, good mechanics and reasonable rates. Good community outreach and helpful service
It’s a nice shop and I was given the help I was looking for.