based on 6800 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast shipping item as described
Shipping is disappointingly slow to get out the door. Everything else is great!
Always a good experience, but the last two times felt like we didn't have the usual care and attention from the staff. Two areas I would like to highlight and appreciate the chance to share them are:
1. 50% credit on swapping bikes:
Before purchasing my son's new bike via the Trek site, we called Sweet Pete's and the staff member said we'd have no problems with getting the 50% credit for his existing bike. Once in store to pick up the new bike (3 weeks later), the staff said they couldn't give the credit because it was purchased at Trek. We articulated what we were instructed and surprised at the new information. My wife was asked to pull up an email to show previous correspondence (we had it also by email) that these terms were expressed to us. While she was looking up the email the staff told her 'never mind' and indeed processed the 50% discount. We appreciated his help and discernment to see we were telling the truth. My wife and I still aren't sure why there was a discrepancy but the experience alone made my wife say when we walked out of the store - 'I'm not sure if I want to go back there. Doesn't feel good to have to prove what you were instructed to do. It makes you feel like a liar.'
2. Failure by staff to engage:
This bike swap was for our 6 year old son and first visit to your store. We were all excited to bring him in to pick up his birthday gift, a brand new bike - which we all know is a huge deal at that age.
None of the staff acknowledged he was there.
Even after the bike was rolled out, it was placed by the cash and the staff just went back to the computer. My wife and I wasn't sure what was the happen so we just observed him working the computer and processing the transaction. We looked at each other a little confused with the lack of recognition. Once he said we were all set I had to ask him 'can you please make sure the seat height is fine for him' which he politely did and had my son sit and stand with the bike.
All in all, it wasn't a sour experience, but also not a sweet one. Our previous experiences have always validated the name - Sweet Pete's. :)
Trust this feedback will help. Thanks.
First name removed
Fast, free shipping. Reasonably priced. Very happy
Product was first rate as advertised and the online purchasing process was quick and easy.
The delivery system and delivery communications could be updated.
B
Good service, good people
Good information on Product which was in stock. Ordered online and received confirmation the product would be in stock 7 to 10 days. The following day i was ntified the part was in stock.
I liked the very fast, attentive service from the moment I walked in until I left. I appreciated the rep I worked with, consulting on what we needed, looking at options beyond the first bike we looked at (though we ended up buying that one), and thinking of other considerations we hadn't discussed, when I asked him.
Your team is friendly, helpful and go the extra mile to try to find a solution and make sure you are happy with your bike/parts/fit.
great selection of products and the people know what they re talking about and give great advice...
Love your knowledge and experience- some of
Your junior staff could use more training though
You guys are Fantastic!!!!
Great selection
Friendly staff, good service, lots of products.
Really helpful staff. Got all the info I needed from choosing my bike to getting it ready to bike out the front door. A really great experience!
Friendly knowledgeable employees, great service, and my bike arrived a few days earlier than expected.
Service was great right from the beginning. Collection of item is amazing and delivery was quick. đź‘Ťđź‘Ťđź‘Ť and thanks for all the support.
Knowledgable and friendly. And conveniently located for me. Also, you have lots of products in stock and when they aren't it is easy to order and pick up at your store.
helpfull staff
Great service / quick delivery!
Friendly, speedy and competent.
Quick and expert service. Thank you
On the 3 or so occasions that I came in to discuss mountain bikes, the staff didn’t seem to have the knowledge to help me W the buying decision. There didn’t seem to be enough knowledge to compare and contrast different brands, models, key components and help me decide on which bike is right for what im looking to use it for and how i ride. I decided to buy the bike based on knowledge from staff at other bike shops. i purchased from sweet petes bc of availability.
also, the emails i received from the shop prepping me for picking up my bike were great although no one asked me to schedule the 6 week maintenance.
Great seletion and service
Very helpful and friendly!
Great customer service
Great selection of products and very quick shipping, however I found the shipping quite expensive for the small size of the product I ordered. You should have different shipping rates for different sized items! Otherwise a great experience and will use your website again when shopping for bike parts.
selection of you quality of your products fast delivry secure payment and the conviction
that if there are any difficulety you will take action perompliy appreciate also the prices
of your sales. that are really significant
Mitch is amazing! I’ve worked with him many times on biking fitting and adjustments and his knowledge and professionalism is way above anywhere else I’ve been. I wouldn’t go anywhere else. I’ve referred all my friends to Sweet Pete’s.
Super friendly and helpful. You fixed my issues and were super nice and fast about it