based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy transaction on an easy to navigate website. Quick local shipping. Thanks.
Great customer service and info. Tuve was awesome
Store was busy but very well staffed; impressed that the tools I was seeking which were in stock!
Really fast delivery, very good selection, and Canadian. Can't beat that combination.
Service manager was extremely helpful. Knew his stuff regarding a technical issue. Great job
Be closer to where I live!Lol. Prices are a bit steep.
Excellent advice, great selection, knowledgable staff. Amazing overall!
Friendly, reliable on timing, careful with my bike.
Shipped quickly and was just what I was looking for
Speedy service and friendly staff. Always enjoy dealing with Sweet Pete’s!
Prices could always be a bit less.
Great selection and incredibly professional and helpful staff.
Updated website, excellent delivery time, and great price.
Great service
Price and service
Grateful to have access to brands such as Chromag so close to home, quick shipping and product is in great condition. Been eyeing the Trailmaster saddle for a while, super stoked!
Great neighbourhood bike shop with friendly and knowledgable staff and a good assortment of bikes and bike related paraphanelia.
Nothing to improve, the only reason I didn't say 10 is that I am in Thornbury and don't have a lot of people asking me where to get bike stuff from.
However my message to people up here would be to check Sweet Pete's out if they can't get something local, and SP seems to have a lot more variety IN-STOCK (which is seems like a bit more of a rare thing up here).
My order is very recent, I won't likely receive it (a Saddle) until Monday, but I am looking forward to it, and appreciated the time someone took to talk to me about it.
Thanks, Gord Last name removed
Very tailored to cyclists needs. Almost always have what I’m looking for.
Great customer service by Brent
The staff are always helpful and friendly
Everything was straightforward. The entire process was incredibly smooth. I placed an order for the bike on Trek Canada's website and it was there within 2 days. We picked it up and my kid hopped on and rode it right out of the shop! The staff at the store went above and beyond to make this moment unforgettable, adding an extra touch of warmth and making my child's experience truly exceptional.
Kind, helpful, knowledgable staff.
Give a better prediction/ timeline for when to expect my bike will be ready after repairs. If you know the repairs will be delayed due to waiting on a part, maybe offer clients to take their bikes back (don't work on them yet if the part isn't available) to avoid clients waiting extra days up to a week or more without their vehicle while it's waiting on parts (and just sitting in the shop not being worked on). Otherwise great service and repair work!
Friday guys ever
You carry great bikes for a good price sold by a very knowledgeable sales staff
your team is super helpful and friendly and prices are competitive
Amazing service!
Service was fast and 2 days ahead of schedule. service staff was polite and informative to other possible issues with my bike. thanks
I thought the advice I received suited my needs and experience. The 30 day warranty if I didn’t like the bike was also a factor as I was not able to ride the bike before making my decision. Sweet Pete’s is quite out of the way for me but knowing I could say no if the bike wasn’t for me sealed the decision for me.
BTW, I am very pleased with my choice.