based on 6800 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good service, friendly and knowledge staff.
Fast. Friendly. Affordable
I have enjoyed and recommended Sweet Pete’s in the past but this past weekend two things got under my skin:
1. You had no reasonable options for a replacement 29’er wheel with 142 thru-axle in stock. I know it is a few years old but it was only one wheel.
2. Second, you charged 58 dollars to repair a broken spoke that cycle path on Yonge would have replaced for 10 bucks or less
3. You emailed me rather than texting my phone when you were done. You told me two hours but were done in less than 30 minutes (which, had you texted me like you said you would, would have been great and would have saved me a bunch of hours for other things)
The fix:
1. Keep minor amounts of emergency stock for slightly older bikes (2015).
2. Spoke fixes should be virtually a loss-leader (like skate sharpening at sport check).
3. Stick to the plan or call.
Everyone was helpful and kind, thx
Great staff! Knowledge and friendly.
Good assortment of quality brands.
I requested for my son’s brake handles to be adjusted and it wasn’t done.
I brought two bikes in for servicing and I got not report on what was done or any findings or suggestions.
Very quick response to all enquiries and a good selection of products.
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Friendly and thorough service!
So far very prompt service!
I requested an item that was put of stock and the staff, John especially, reached out and helped me get the piece I needed. I really appreciate the personal attention as a customer and felt updated on the process through the backorder. Thanks so much, I can't wait to receive my tire!
You guys are amazing. From customer service down to product delivery. I would give y’all 10,000 stars if I could.
fast delivery
Rlly good customer service
Oh my goodness, the excellent service!!! Bring extremely helpful and honest. I know I will order more for my husband at your store!!! Thank you so much!
Great service in the repair shop.
You have excellent sizing options! Thank you.
Good selection and prices, online.
Easy delivery in Canada.
Customer service and quality bike selection
Good selection of products at competitive prices - great staff too.
Fastest delivery I have ever had in Canada!
Friendly, knowledgeable and always have a great selection of parts
Good choices
Bike helmet
Thanks
Good, knowledgeable people selling good products. That's what matters.
Great store ...picked up a bake rack and price was very competitive
Easy order setup and pickup
I called before I picked up the order to make an appointment for my wheels to be trued. Told to just bring the bike in it'll be done by Friday. I even reiterated and asked are you sure I don't need an appointment. Get there they're like yeah probably not you should've made an appointment.