based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good stock levels. Clear website. Easy shopping experience. Fast shipping.
They are very helpful, friendly and provide good service through and after sale.
Knowledgable service and prompt response to any issues.
I didn’t even buy a bike. I put a deposit on a Trek bike with an initial delivery date of January which then became May. Brent was so great giving me a refund on my deposit.
Speed of response and mailing time
Staff very friendly and helpful.
Everything is good 👍
The first time I brought my bike in, the tire was flat within two days again. I was too busy at the time to bring it back. I just brought it in again with a quote of $140 to replace the left shifter, , tune up and again fix the tire. I was told I would be called if the price was higher.
When I picked up the bike, I was charged $235 dollars. The man lowered it to $209. Which is still much higher than I was quoted, and I recieved no call. What’s so much worse though, and that was bad, is, the shifter was not changed, and the bike is not shifting gears properly. So irritating. So very disappointing.
The efficient handling of each order including the confirmation email is well beyond anything I have ever experienced in the past. It’s good to know that what shows as in stock really is. I received a phone call to confirm some of the things that I had not thought about with regards to having my new bike set up. When I picked up my bike I was not pressured into any other items but the most comforting thing was that I was asked for photo ID and they confirmed that the credit card was mine, no stolen cards will be allowed to slip through here, they care about clients as much if not more then the transaction, I had to drive 1hour and 40 minutes - there are at least two Trek dealers not including a number of independent bike shops between where I live and Sweet Pete’s but based on my experience I have no concerns travelling the distance for future dealings.
Always fair and knowledgeable
Prompt service
Great customer service and knowledgeable staff
Impressed by how fast the delivery went, as well for the fact that I found the products I could not find on other Canadian Store/Sites
I received the helmets way faster than I expected
Fast service and good prices!
Very impressed with the rapid response and quick delivery. Website was easy to navigate.
Very happy with my purchase.
Thanks!!!
Great selection
Fair prices, easy to use online shopping, and super fast delivery
Prompt service, you guys did everything you could to fulfill my order eventhough there was 1 part missing in your inventory, but at least you tried to find the missing part. That's why I still decided to get the one part you had. I could have canceled the entire order but you check all the the box to give me satisfaction. Will buy again. Thanks.
Quality
Excellent
dependable and quick & easy
Great service and selection of bikes/equipment. Staff take time to listen to your bike needs and make the best recommendations for your riding preferences.
Park tool school. Lily and Ethan are great at teaching. 'Hope you will expand to other specialized lessons.
Service and products are excellent! Staff is very helpful and courteous.
Thank you for making my shopping experience so easy and pleasant.
First name removed
Selection
Amazing service and very knowledgeable staff!
Shipping was too slow.
Trek dealer very similar to my LBS. So I go between the two depending on stock.
Everything was fine - I just am not much of a "recommender"