based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing service departing! Found and diagnosed the problem with my bike and got it fixed at a reasonable price.
Maybe more and better bike locks and don't carry bike locks like cables that dont work. It could mislead people that don't do their research. Thank the YouTube bike reviewers like talalipop. He's the reason I bought my bike there. Really if you owe a commission to anyone, you owe it to him. He works for trek, though so...
Love the Bike repair area! It's classy and excellently stocked and organized. I recommend that there is more interaction with the patron, to discover what their concerns are. Must help a customer make the choices that that will make them happy.
Solid customer service and knowledge.
Price and service. Speedy shipping.
Service department needs a staffing and process overhaul.
Surly mechanic with a whatcha-want-me-to-do-about-it attitude. Broken promise on delivery date, charge for a part that he assured me would be covered under warranty.
Did not receive so much as a single of Sweet Pete’s usual text and email service updates for the entire 3 weeks it was at the shop.
This never would have happened at the Annex location.
Please do something to save my once fave bike shop!
Website was helpful in finding what I was looking for.
Fast, effective and friendly.
Efficient and affordable
A great store. I much prefer to give a local store my business, rather than buy from Amazon, even though they are they same price, and Amazon would deliver it to my house the next day.
I called in to see if I could have a starnut installed in the forks I bought online from you. I was told I would have to come in to book an appointment for service. If I could book an appointment by phone, I would have waited picking up my forks to have that done. But I live in Scarborough and it's not convenient or come in there twice. I just cut and installed myself, with a cheap starnut installer from Amazon.
Knowledgeable, helpful, courteous service. Delivered bike on time. Yet to test follow-up service.
Best bike shop in the city. I'm in upper beaches so not even close to me and I still make the trek across the city to the west end. The staff and mechanics are very knowledgeable. If I can't complete a repair myself and it needs to go in I won't take it anywhere else.
Had the product. Prompt delivery. Called re packaging issue that they resolved.
Great price and fast delivery.
Thank's
Found what needed and quick delivery as usual
I feel safe leaving my bike there.
Staff is friendly, honest,& competent.
Knowledgeable & helpful staff
Fave bike store.
Good selection of stock reasonable pricing and convenient location for pick up
Excellent products and great service. Thanks.
friendly staff with no attitude
Its a fun shop
You were very prompt with your service and you made my baby shine again!!
Previous experiences have been good at your shop. This experience was disappointing. I waited over a month to get my bike back after two replacement wheels were back ordered and no one followed up in a timely manner; each time it was me calling in to ask what was up. Another part I had ordered previously (and had been emailed about arrival) was nowhere to be found with no record of the order (I had to find it in my email). I understand summer is busy but someone dropped the ball on this one. I had explained at the outset I need my bike for transportation as a commuter. My bars and lock also came back sticky and my front wheel was flat on receiving my bike back. That said, the consultation/advice and in-person experiences were friendly, knowledgeable and professional, the timing and follow-through was unfortunate in this case.
We like the service, and, of the 5 or so bikes shops in downtown Toronto that I surveyed online, only Sweet Pete's had the item I needed.
Quick - Reliable - Easy to track
The bike repair service worker (I forgot the name! But the person training the new employee) was very helpful and knowledgeable, and just awesome.
You carry a very complete range of products. And always have available the chat line or leave a message option, which allows us to ask questions about the products, and I've always received good info and input from Sweet Pete's rep. And that gives me confidence to go ahead with purchase.
Very good stock level, good products and great service!
Bye Google