What our customers think of us!

Pricing was good, shipping was fast and free with my purchase. Cheaper than shopping local and I didn't have to drive to the local bike shop.

Knowledgeable and friendly staff with reasonable prices!

Fast and reliable service. Brent was super nice and attentive.
Will definitely buy again! Thank you!

Customer service product at the store. Caring staff

Trusted staff

Emmett was so patient, helpful and efficient. We had fun working with him, and we're thrilled about our new bikes. Thank you!

Good selection and reasonable prices

Their staff is absolutely incredible. On some completely different level of customer service and support and friendliness. I’ve already recommended them to friends and family.

Good products and good website.

good pricing, fast turn around and good communication.

Didn't have one of the items that I ordered in stock so very quickly suggested a reasonable alternative that I probably would not have thougt of my self.Ended my problem,so very good.Also goods were delivered very quickly as ordered and suggested.
First name removed Barnes

The product selection is very good yet it is the service which is truly exceptional. I find staff are so helpful. For instance I purchased some new grips for my handle bar and was having difficulty sizing and installing and they just stepped in and with a smile did it for me. It was very much appreciated.

Very knowledgeable and friendly staff even when they didn’t have the item I need to purchase they directed me to another nearby bicycle store.

Would buy from there again.

I have purchased several bikes from.this location but find the service very on /off
I called about a bike purchase on Thursday
Was told bike needs to be assembled and will be ready Saturday , I was to be contacted via emai or text.
I have not received any communication and have called later on Saturday.
I was told bike will not be completed and to check on Sunday .
Very shortly after I was called and told the bike was completed but it just could not be found.
I came in on Sunday did a test ride and confirmed I will be purchasing the bike .
The bike was $5000 plus, I put down $2000 and was interested in financing remaining portion .I was told to apply for Flexi credit at home and come back
On Sunday still I went home and confirmed I actually have Flexi credit .
I called your store and was communicating with Mitchel.
I explained the situation and ask if we can complete the financing part .
Mitchel said he tried logging online and I was not working and to come back on Tuesday (Monday Civic holiday) and talk to another associate.
As I a customer I felt I'm being told this is not happening, come back later and deal with someone else .Did not seem to me Mitchel was interested in making this work .
I decide to choose different choice of payment , came back and ended purchasing the bike in Sunday
They young man( I'm sorry for not noting his nsme) was very helpful.
One issue though, I was asked if I prefer paper or electronic receipt as you have all my info on file .
I have asked for electronic receipt.
I have not received anything yet, but not a big deal I will follow-up later this week.
To explain what my overall experience .
This was $5000 plus , dream bike purchase , I have spent thousands of dollars in your store , to receive this very lackluster ," come back later " attitude was very disappointing.
An experience I would like to forget and put behind and enjoy my new bike .

prompt reply and good service

The service so far. Brent is amazing.

everything

Fair prices and labour fees, friendly knowledgeable staff and great service

I test rode a showroom verve+ 3 and when I decided to purchase one was told it was the only one available. I was guaranteed the bike had no damages.

During pick up I noticed a few frame scratches and when I pointed them out was assured that these were likely from shipping and was offered a $100 discount. I also noticed damage on the rear fender from previous test rides but decided to overlook them.

In my excitement to take the bike home, what I did not notice was considerable damage to the left grip, which I initially attributed to me maneuvering the tight corners of my building street exit until I later found the same damage on the left pedal, and kickstand. These are indicative of a drop on concrete or asphalt that never happened to the bike under my watch.

I’m disappointed I was knowingly sold a bike with extensive damage even after asking multiple times. Ultimately it’s my fault I did not pay close attention during pickup but my trust in the shop won’t be the same after this.

Super helpful and approachable staff!

Fast and professional

I felt like many of the staff were uninterested in interacting with me. I just moved to the city and was hoping to find a bike shop that would be my new go to shop and I didn’t leave feeling particularly welcomed like I have in my past home bike shops unfortunately.

Great service. Knowledgeable, friendly and helpful!

Excellent service to get my flat tire addressed. All the people with whom I interacted were both professional and friendly

Extremely knowledgeable staff. Everyone was very welcoming and helpful. And of course, I ended up having my bike repaired for a reasonable price and it was ready for pick up almost immediately. Love Sweet Pete’s!

Prompt delivery, extensive inventory

Always great service!

Good selection of quality products and very fast delivery. When I’m looking for something it the first place I go to.

Easy to order and pay for. Top notch service in store when picking up.
As usual. Sweet Pete’s is a great shop run by the pros.

Brett not only remembered me (well, he remembered my bike), he went into the cavern of storage to source some winter biking mittens in the middle of the summer. While the product was not on the shelf, I was able to secure exactly what I needed. AND, I felt like I was coming back to a friend's place.