based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service when I had questions.
Good price and fast delivery.
Easy to use web site.
Friendly service
Easy to use website, very helpful staff, and quick response time!
Great staff, great service!!
Answered the phone every time I called
I am happy to support local bike shops who in turn support small Canadian brands like We Are One Composites delivering and making top quality services and products who stand firmly behind what they do 🤘🏼🤘🏼
Thank you 🙏
Amazing customer service! My wheels were shipped next day and I really appreciated the call to ensure I was comfortable with the default hub compatibility.
Really freindly and helpful. No pressure environment. Lovely staff
Good inventory, easy purchase and shipping, solid customer service.
In April 2023 I fractured and dislocated 6 bones in my left mid-foot. In August I was finally free of the casts, but I'm constantly at risk of refracture due to my weight (I'm an obese man) and needed a solution. I settled on riding a bike.
On August 15th I emailed several bike shops in the city looking for options. Later that day I heard back from Brent. That week I purchased a Giant Fathom 2 at Sweet Pete's Bike Shop.
From the get go Brent was stellar! He took the time to look into possible solutions, answered all of my many questions and recommended different options, providing pros and cons to each as it applied to me. I never felt pressured into anything, and got the sense that his interest in helping me out was genuine.
When I headed down to the shop to meet with Brent, he was patient, honest, considerate and non-judgmental. Larger people like me tend to get glanced at in any sporting good store and it's uncomfortable. This wasn't the case at Sweet Pete's Bike Shop. I honestly can't commend Brent enough for his knowledge and exceptional customer service.
I will undoubtedly refer anyone I know that's looking for bicycle sales and service to your shop. 10/10! 5 Stars!
Friendly service and knowledgeable staff
Great friendly service from Marshall
Very accommodating when I needed to cancel a wrong purchase.
Thank you
I think John Fornasier was incredibly responsive and helpful when I put an order in online and needed additions and changes. He has made me feel comfortable and has been kind.
However when I came in to the store twice I felt othered / intimidated bc nobody offered to help me. The first time I came into the store I had to ask for help I was not met with warmth, more like a dismissive attitude … or condescension.
The second time I was in store a younger teenager helped me and he was really nice, but he was governed by the same clerk who I dealt with on my first visit. He was sitting at the front desk and seemed more interested in looking at strava results. In fact, the second time I was in store that clerk (before demanding somebody help me) if John was working and he said nobody named John worked there. I then gave Johns last name and he said he did not know who that was an went back to looking at his Strava. I thought it was incredibly rude esp bc later when he realized I had made many purchases (maybe not the most expensive purchases since I am a beginner and looking for entry level gear) he suddenly remembered who John was. Hope this helps.
Amazing customer service. Knowledgeable, passionate and fun staff!
Great customer service!
The team was super helpful and friendly and sorted my bike out really quickly and at a reasonable price. Thanks.
Had brooks seat I wanted in stock and the service was first clasd
Excellent service. Always have a pleasant time at Sweet Pete's bike shop.
Sweet Peat's really understood the assignment, they just hit different. Like fam, love em.
Fast delivery, product as ordered.
Quick online order time and great customer service.
Pricing was competitive, shipping was fast, service was great! Will definitely check back again when needing spare parts!!
Friendly staff. Easy online purchase.
Great service with knowledgeable sales and service staff
I love the new rain coat it’s nice and light. The bright color and the sealed waterproofing seams are great
Very helpful and friendly.
Friendly and helpful staff ;)
Great customer service and great repairs
Appreciate the quick response when one part of the order required a longer delivery time than anticipated.