based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The shipping took a while but I think that's totally expected in current times :)
You have products that I ordered in stock in your store so I could receive them quickly. Online ordering was very easy. Pickup service at the store was very pleasant. I would definitely come here again for all my biking needs!
Good bikes great service
Website was easy to navigate, communication through email was concise, and my wait time to pick up was fast. Great product! Appreciate the safety precautions as well.
Love my new bike and the service was excellent!
Quick response and resolution when there was a stock error. Received the item shortly after.
The service was great - very helpful and timely responses.
The online ordering process was great, but it took almost a month to arrive. It should have been much clearer during the ordering process as it didn't meet my expectation.
Staff were very helpful.
very flexible crew!
Great bike and great service!
Thanks for the quick repair of my Scott s10, the gear shifting is back to its usual self. Appreciated you looking at the bike for a quick repair during your busy season and with the pandemic going on.
Communication was great, price was great, everything went very smooth, staff is friendly and knowledgeable and more important transparent with their information and ready and willing to help out.
Nice service, quick, professional and customer support good.
Great service! Brent was very helpful and nice via email and walked me through some decisions!
Quick turnaround, personalized service, good selection.
The bicycle repair service was excellent. The work was done properly and on time. Communication by email was very good.
Very friendly staff. Very profesional service
Great response over email. Reasonable wait times. Knowledgeable staff. Also very impressed with COVID-19 procedures - 1 customer inside at a time, sanitizing pay terminal, distanced staff from customers (although staff could distance from one another a bit better), roped off entryway in store, etc.
Really helpful service, trustworthy and fast. Emma was especially helpful with my bike service, really approachable and kind, I often find mechanics to be rude and full of an attitude of " I know everything about bikes and you know nothing". Emma was exactly the opposite of this helpful and kind. Owen and Brent were very helpful getting my bike in and out under weird pandemic times. Give your staff a raise they are doing really great work!
I am enjoying my new bike and the service was very efficient. The employees were friendly and helpful.
Got a new Kona Dew yesterday and it's fantastic so far. Great customer service
Great convenience during covid-19. Also the price was much better than anyone else in the GTA.
Order was packaged and delivered ahead of scheduled delivery.... much appreciated...
Quick and responsive!
Staff are super helpful and knowledgeable. Shawn was great helps wit crash replacement and John in Ecom was always back with quick reply on my orders .
Quick, efficient easy process considering the pandemic.
Wide selection available. Decent prices
Great selection and excellent service.
Eliminate covid19 and get me back to work.