based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly fast service, good pricing , overall ease of going business
Not disappointed at all. Ordered pedals and socks, and they arrived just fine. Got good prices on what I ordered. But normally I can't afford the prices at SP and use some of the big online UK shops. I feel crappy about that, but parts are so much cheaper onlne. But I spend a lot at my LBS on shop services. And I would only buy a bike in Canada. Anyway, all I'm saying is I use online parts shopping only when stuff is pretty steeply discounted.
I had called to ask for advice on a certain bike and got good information. I subsequently purchased the bike online three days later at a great price on 2019 clearance. I picked up the bike at the agreed day/time and all was ready and as per spec. Great service and price. The covid policy of was person in the store at the front table was great to see. Well done!!!
This was the biggest purchase of my life and I felt like just a number. Not what I expected from a bike shop that is supposed to be the best one in the city. I get that you're busy because of COVID but to rush me out with out even setting up my seat with the gears not functioning properly is not a great feeling. In addition to that I had to hunt you down for a confirmation of purchase and then there was an issue picking it and not having my ID or visa when no where did it state I needed those thing for pick up. The bike, helmet and lock are all in great condition and I'm impressed you were able to stick to the date you had mentioned in our email. I hate to be nit picky as I also work in customer service, but I do want to provide honest feedback to help you think about where improvements can be made.
I'm sure given another situation things would be different, but you're making hand over fist money right now in a time business are struggling which left me thinking there must a better way of doing things.
Friendly and attentive service, even during the strange context that is COVID-19.
The kid's bike trade-up program made it really appealing to buy a better quality bike for my daughter. Then the amazing follow-up service after I'd ordered made me feel like a valued customer.
Fantastic online shopping experience. Item shipped quickly and accurately. For comparison I ordered some other items (not in stock at Sweet Pete's) on the same day I placed this order. The other shop hasnt even taken the funds yet. Will definitely order from Sweet Pete's again
the service was outstanding! I felt safe picking up our new bike and the reception from the staff was so warm and positive. Not surprising as the service is always great!
Thank you for our new bike!
Quick, helpful, and friendly.
Thanks :)
Great prices and excellent service
I'm so happy with the tires i got. Friendly crew and quality products. I will recommend the store to my friends and family.
Very friendly and easy
Service was accurate
Delivery was quick
Price competitive
Fantastic service and great products! Staff is knowledgeable and very helpful! Special thanks to Brent
Responsiveness and friendliness
Fast and friendly.
Good quality products and knowledgeable staff
Great vibe
Very responsive and professional customer service and great products!
friendly, well priced, well stocked!
Expert knowledge. The really tall dude really knew his stuff and gave me great advice about how to maintain my bike better
I found the service to be prompt and well done especially under the circumstances of the Covid 19 crisis.
I am very grateful for your willingness to go out of your way to accommodate older customers in these scary times.
Very responsive to e-mail and text communication during physical distancing. Answered questions and then DELIVERED my new bike same day I decided to buy. Fantastic experience!
Didn't honor order nor offered an alternate equivalent.
Good, fast, reliable service!
Selection was great. The items I bought were shipped in good time
Great bike! Great service!
Knowledgeable and helpful staff. Good customer service and great bikes.
High quality! Friendly service