based on 6970 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was fast and friendly. Staff made helpful suggestions and gave accurate quotes as to cost. My tuneup was done in one day and my bike rides great!
Best bikes, best service !!
Good service, happy with the results
It took almost 2 weeks to send an order and I still didnt get it even it is within canada. From USA I had free shiping in 3 days to my doors. Unbelievible. I am very disapi ted with your service. I don’t think that I will shop in your store again and also any of my friends. I wanna bike, not wait 1 month for order. Sorry for my honest words
Friendly and helpful staff :)
Quick online response with friendly service
Super responsive! Helpful! Friendly!
Very friendly staff and I will definitely support this local shop again.
Avoid purchasing from Amazon and support your local Toronto bicycle shop!!!
Ships from Canada
Wide selection
Price not to high
Free shipping on orders over 100$
You guys are great. Polite, ready to help, and Great prices and a deep inventory.
Responded quickly, and was friendly! I'm happy with the quality of my purchase.
Service was helpful. The gentleman at the counter took extra time to look in the back for a part for my daughter’s broken bike brakes. Thanks for that, we got her bike up and running in no time.
Good website, it's clear what you have and what you don't, and you have all the details I need to make a decision (like tire specs). +Great people!
I just wanted to drop you a quick note of thanks and appreciation for the incredible service you all provided to me. From the quick response to my first email, speedy installment of the cassette by Ian and then Rob going above and beyond to make adjustments to the set up for me out on the sidewalk, it’s been amazing. Even in normal times this would be exceptional service!
I've purchased a bike at your shop before as well, and I find the staff treat customers respectively, no matter what the customer's level of knowledge or experience is. Some bike shops treat you dismissively if you aren't riding 500km / week with a club
Very quick and efficient process. Very satisfied customer! Thank you!
The training wheels we received were excellent quality. The only problem was that they did not fit accurately to the bike we needed to attach them to so we had to MacGyver more holes in each of the attachments. Otherwise, we were very pleased that the quality of product suited our unique needs with a special needs child. Thank you.
Great selection and fast online fulfillment. Even during Covid-19. Thanks Sweet Pete’s.
Internet search for Bern helmets.
Responsive service!
Very fast delivery, thank you. I would have preferred a cheaper, slower shipping option. $15 for shipping to small Avid X0 Trail Pad Spreader Tools from Toronto to Ottawa is expensive.
Regards,
The bicycle was set up almost perfectly. Needed the seat back a centimetre. I went for my first ride yesterday, 45 km on gravel trails. The bike behaved perfectly. The 35 mm tires were the right choice. Between the tires and frame the absorption of the gravel was first rate. I would recommend the Trek ALR 5 without hesitation.
I love the setup during pandemic (purchase online and wait for email to pick up at store curbside). For new bike purschase, I feel it needs a different line to allow more time for store reps to explain about the new bike, ride test and do any adjustment as needed before leaving the store
Quick response, informative, helpful to solve a need.
We had great service from everyone we worked with at Sweet Pete's. In these unusual times, we were able to communicate via email, get really great advice from the staff on what to get and pick up safely and we are thrilled with our new bikes and love that we have this great shop in our neighbourhood!
Great service & professional staff
Had inventory. Shipped within a reasonable timeframe given the situation.
Great selection of parts, and faster (free!) delivery across Canada than some local shops here out in Western Canada. Awesome job!
Friendly service!
No branches in northyork or any other areas except Toronto.
Great organization during COVID