based on 6800 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great convenience during covid-19. Also the price was much better than anyone else in the GTA.
Order was packaged and delivered ahead of scheduled delivery.... much appreciated...
Quick and responsive!
Staff are super helpful and knowledgeable. Shawn was great helps wit crash replacement and John in Ecom was always back with quick reply on my orders .
Quick, efficient easy process considering the pandemic.
Wide selection available. Decent prices
Great selection and excellent service.
High quality! Friendly service
Friendly fast service, good pricing , overall ease of going business
Not disappointed at all. Ordered pedals and socks, and they arrived just fine. Got good prices on what I ordered. But normally I can't afford the prices at SP and use some of the big online UK shops. I feel crappy about that, but parts are so much cheaper onlne. But I spend a lot at my LBS on shop services. And I would only buy a bike in Canada. Anyway, all I'm saying is I use online parts shopping only when stuff is pretty steeply discounted.
I had called to ask for advice on a certain bike and got good information. I subsequently purchased the bike online three days later at a great price on 2019 clearance. I picked up the bike at the agreed day/time and all was ready and as per spec. Great service and price. The covid policy of was person in the store at the front table was great to see. Well done!!!
This was the biggest purchase of my life and I felt like just a number. Not what I expected from a bike shop that is supposed to be the best one in the city. I get that you're busy because of COVID but to rush me out with out even setting up my seat with the gears not functioning properly is not a great feeling. In addition to that I had to hunt you down for a confirmation of purchase and then there was an issue picking it and not having my ID or visa when no where did it state I needed those thing for pick up. The bike, helmet and lock are all in great condition and I'm impressed you were able to stick to the date you had mentioned in our email. I hate to be nit picky as I also work in customer service, but I do want to provide honest feedback to help you think about where improvements can be made.
I'm sure given another situation things would be different, but you're making hand over fist money right now in a time business are struggling which left me thinking there must a better way of doing things.
Friendly and attentive service, even during the strange context that is COVID-19.
The kid's bike trade-up program made it really appealing to buy a better quality bike for my daughter. Then the amazing follow-up service after I'd ordered made me feel like a valued customer.
Fantastic online shopping experience. Item shipped quickly and accurately. For comparison I ordered some other items (not in stock at Sweet Pete's) on the same day I placed this order. The other shop hasnt even taken the funds yet. Will definitely order from Sweet Pete's again
the service was outstanding! I felt safe picking up our new bike and the reception from the staff was so warm and positive. Not surprising as the service is always great!
Thank you for our new bike!
Quick, helpful, and friendly.
Thanks :)
Great prices and excellent service
I'm so happy with the tires i got. Friendly crew and quality products. I will recommend the store to my friends and family.
Very friendly and easy
Service was accurate
Delivery was quick
Price competitive
Fantastic service and great products! Staff is knowledgeable and very helpful! Special thanks to Brent
Responsiveness and friendliness
Fast and friendly.
Good quality products and knowledgeable staff
Great vibe
Very responsive and professional customer service and great products!
friendly, well priced, well stocked!
Expert knowledge. The really tall dude really knew his stuff and gave me great advice about how to maintain my bike better
Got a new Kona Dew yesterday and it's fantastic so far. Great customer service