based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable, competent and generally friendly service.
Honest great quality work. They care about thier customers and it shows. I've been to other replaces who do repairs in the city and they are the most consistent. I've yet to have an issue post tune up or repair. Any time I've left to try out another bike shop I've regretted it. Sweet Pete's is number 1 in Toronto hands down.
Easy web layout and pickup procedure!
Good selection, fast and friendly service. You guys are great!
purchased bike at 52 cm for instore pickup, order was cancelled 7 days later later because that size was not actually in stock even though website stated 6 in stock when I purchased it and my money was taken.
Nothing wrong with the person who notified me of this issue, I'm just unhappy that I sold my old bike to compensate for the cost of the new one that I never got. Now I'm bike-less and I'll have to call my bank to get my money put back in my checking account once I receive the refund.
Trusted service and advice.
Nothing much your service is ok
Friendly, knowledgeable, and timely service
Most considerate and thoughtful bike transaction I’ve ever had!
The service is impeccable! Sweet Petes is the best bicycle shop in Toronto and they always do their best to make every customer feel special
Sour Pete is the best!
Loved everything!
Everyone I've dealt with has been knowledgeable, helpful and friendly.
Knowledge friendly staff without the "bike store attitude".
Great selection, good prices, and still aiming to provide good service amidst COVID
Your knowledge of bikes
knowledgeable....dropped off bike at my home....no negative input
The price and the environmental sustainability of some products
I selected a 10 and it looks like it's choosing 8 for me...
Everything. I’ll never go to any other bike shop. Plain and simple. Between the helpful staff, the good products and the excellent repairs, I’ve never had a bad experience in your store
Quick repair , friendly staff... happy camper.
Fantastic, friendly, knowledgeable
Had a great experience with Rob at Sweet Pete's. Even though I couldn't physically see or try the bike before buying, he was able to compare and contrast it to my current bike and give me confidence that I was making the right decision. The bike was ready for me quickly and I'm now out on the trails sporting a Sweet new ride!!
Quick, helpful, honest email responses. Always have had friendly knowledgeable service!
The order is not yet delivered. It’s been over 2 and a half weeks. Your website was sending me emails about items in my cart that was not there. 2020 is the year of e-commerce you guys need to catch up.
Everything was amazing, but especially the advice and communication over email. I'd recommend Sweet Pete's to anyone.
You guys were super friendly! I'm just starting to ride for the first time since I was a kid and I was worried I would feel judged. Thank you for making me feel welcome!
Guys were very nice and helpful!
everything!! i’ve been buying your bikes (and accessories) for years - both the products and service always exceed expectations.. keep it up!! :))
Turnaround times for installing new parts was over a month so we declined and performed installation ourselves. Staff were helpful and order was completed quickly.