based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly people, great selection of bikes and products
Product was available and works for my bike. Customer Service were prompt and helpful.
The team was awesome! Super helpful & quick.
The staff is phenomenal
The whole experience of shopping for my new bike at Sweet Pete’s was great! Ordering my bike was easy online. Sweet Pete’s communicated by email telling me when I can expect my bike to be ready. When I got to the shop, in the midst of the pandemic, the staff was courteous and pleasant while keeping customers safe. They had my bike 🚲 ready and waiting for me. Easy and sweet at Sweet Pete’s!
Friendly. Professional. Quick and responsive.
And in the context of COVID-19, I especially appreciated the free delivery.
customer service, and sales representative not professional at communicating. thank you
Amazing job guys, great service especially in times we live in.
Thanks a lot for delivering my bike!
Great service.
efficient and helpful - made it easy!
Local. Good prices. Can shop online.
I still have not received my parcel four days after when it was supposed to arrive
Pete is basically a Golden God.
The Golden God lineup goes as follows:
1. First name removed From Henderson
2. Jerry Garcia
3. Mike Trout
4. Sandy Koufax
5. Pete aka Sweet Pete
6. Jack Black
7. DeNiro
8. The Entire cast of CannonBall Run
9. Colonel Saunders
10. László Bodrogi
Great!
friendly, went out of your way to help me, informative,
Great service under our current conditions. Frankly, better than your competitors. Very knowledgeable and friendly staff!
My bike is a joy so far. However, I need a lot of
saddle time to break the bike and my butt in (haven’t seriously cycled in over 10 years). Look forward to bringing my bike back for a proper fitting in a month+/-. Still need a few accessories too.
Great sales, product selection and shipping. Thank you
Nothing stood out along the way
After some research & recommendation from cycling fanatics I chose a giant product. Sweet Pete’s was the only shop that had had the bike in stock.Pete was very helpful in answering my questions & arranging the purchase & pickup.Everything went smoothly. I’m very pleased with the bike & thankful that it all went so well.
great website
Excellent customer service when ordering and picking up my daughters bike. John was very accommodating when there was an error and made a great effort to help resolve the issue.
Very speedy pickup of my online purchase. Very pleased with the product. Appreciate the social distancing rules at the store.
Friendly professional service. Top level products.
I already do recomend you guys, all things mtb. But you're also one of the most well stocked shops in the city. Thanks for all the hard work
Fair pricing and great selection
Great service, good selection, friendly staff, excellent location(s)
People are great. The free delivery and 30 day trial during lockdown is much appreciative. Having the actual "Pete" deliver was a nice touch! Ha ha. Have zipped around a bit. Love the new bike. Thanks team. Will be ordering a few accessories soon.
Excellent customer service, they had my bike on time and even with pedals installed
You guys always give honest opinions and never up-selling anything (unless it’s a safety issue)
It’s also great that you keep our history so there isn’t any confusion as to what was done previously
Efficient pick up process with Covid - received an email with instructions on how to pick up and it was very efficient