based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love this bike. Giant Simple 3. Beauty.
Quality of staff in these difficult times
The website was updated with available products and the purchasing process was seamless.
Did curb side pickup, so no real store experience.
Bike was ready very quickly.
A few scuffs discovered on the bike when I got it home
Staff was both friendly, quick and fixed my bikes to my liking. Thank you.
Friendly. Get the job done.
Awesome costumer service, fast and efficient shipping plus great price!
The mechanics respond to my problems swiftly and respectfully. I dont need to pay them to figure out the problems of my bike I just pay for the repair service and parts at a reasonable price.
Good communication. Friendly and quick service.
Fast, efficient, great choice of product.
More product offerings
The order was ready for pickup within hours, something I'm not used to in these Covid times. Thank you, thank you, thank you.
It was really fast to have the order filled. Thank you.
The website was very easy to navigate and had a good selection in stock. Product availability was clearly indicated.
You guys (specifically Owen) was super helpful with me. Been going to you guys since I was a kid, and will forever be my bike shop :).
Service is friendly and prompt!
You have always provided a quality product, repair or tuneup, at a reasonable price, and in a timely manner, except for the present exceptional circumstances. Had to wait a month to get my tuneup done! You’re forgiven.
Service is always amazing even when there is an error or issue. I can ask about recommendations and get an honest answer.
Bikee Service was awesome
Too expensive compared to urbane! Not enough low end stuff.
Pickup was good! I got a friendly employee. On the phone placing the order I seemed to have gotten someone with next to no patience and would basically not check inventory or stock. Just deferred to saying check the website and if it’s not there then it must be out of stock. And that answer’s fine - it was just quite a persnickety matter of factly tone that was annoying. If sweet Pete’s wasn’t the only store that had the topeak iPhone 11 phone case I was looking for then I would have bought it somewhere else out of principal. Again the person who gave me the order on Wednesday @12 (tall guy) was very kind and great!
Derailler hangar was available.
Curbside pickup was prompt and friendly
Great online selection that was easy to navigate. I also like the service I have received in store so I decided to support you online.
Fast and convenient
It’s quite expensive.
Great customer service!
It was easy to find what I wanted and easier to check out! I received exactly what I bought!
The curb side pick up order was easy, quick and seamless! Got my part and now I’m ready to go. Thanks!
I had my bike in for a tune up. They did a great job on the bike (the bike rides much better now!) and a great job of the no contact drop off/pick up service.
Just delivery time could be better