based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good stock. Quality service.
I called to ask what had happened to the helmet I ordered. The gentleman immediately checked while I was on the phone, was unbelievably honest about what had happened and promised to take care of it which he did! It does not get better than that! Amazing and thank you!
Easy pick up and communication was great.
You didnt, I just need more experience before I am comfortable giving you a higher rating! I may be back for future purchases since I am pleased with the current one so far, and if those happen I will then have more experience to do this survey again and revise my rating.
I purchased the Timber bell which is unique and hard to find. I'm waiting for your mountain bike club to start up.
It turned out my order wasn’t in stock, and of course it would have been helpful to know that closer to when I placed the order. Otherwise the experience was really great - I asked for alternatives and John provided some that I’m sure will work great.
I liked the fact you had what I wanted in stock!
I also like to support brick and mortar shops whenever I can, I don’t really care what part of Canada they’re in.
I always look local first but rarely is what I want in stock.
Thanks
I never got an email telling me the order was ready.
Jacket came quickly and looks good. Good price.
Prompt reply and quick turnaround, even in light of the current situation and high demand. Bike felt awesome, and was such a good deal
Hey sorry, I support local business but your time estimate was half as long as reality. I ended up ordering the parts on Amazon and got everything I needed in 3 days, not a month. North York to high park, not rocket science. Just manage my expectations better!
The tech replaced my tire and didn’t call me and ask what kind of tire I’d like to buy so I had to go with the $60 one he picked out for me. I would have liked the opportunity to discuss all my options. I bought my bike at your shop and have frequented it before but I won’t be back.
Good experience with order online and pickup. Now I've also ordered a shipping order and waiting :)
First of all, I liked the fact that you had the bike that I wanted since most of the bike shops are running out of stock. Then, you prepped my order timely and have to give special thanks for Ian for his great communication and support.
Service
The whole process went great, however purolator told me they delivered my bag, and they did not, so now I have to go through a whole review process with them to find out what happened.
local store, good online selection, good ui/uix for online ordering (find what I want fast and buy it). Also, the selection is good but not great. I was willing to pay more to buy from a local shop, but ended up buying some things from another online retailer because they had more of the items I was looking for.
Customer Care
Knowledgeable, unpretentious staff.
very good service
A great all round shop. The folks at Sweet Pete's are honest, helpful, and always fair.
Nice people operating under Covid protective measures and making it all work relatively easily.
Not sure! I just started buying from you, as I'm local to your store, and have used the Store Pickup option just once!
That being said, your pricing and selection is competitive, and given the option, I'd much rather support local.
I'd love to be able to browse your bricks-and-mortar store, but we will have to wait until the pandemic passes for that.
In the meantime, I'm dropping by to pick up another order! :-)
Helpful staff, curbside pickup was great.
Emma was awesome with updates, bike is riding awesome
The turn around time was quick! Staff was friendly. My bike tune up was great. Rode 18 km right after to check the tune up and it went well. Im a happy customer. =)
Good balance of information vs. opinion in terms of sales. Service is friendly and solid.
Very helpful and service minded!
Efficient and professional service.
Very helpful! Felt like you really cared about the customer experience