based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
amazing service, reliable and quick.
The curbside setup was perfect and both items purchased were exactly what I was looking for.
Thank you all for everything!
cancelled my order, delayed refund, no compensation.
Bike was what I expected and pick up was quick and easy.
Friendly and helpful advice by email, good and sensible covid safe pick up system.
The service during the pandemic was great. Thank you!
After purchasing front and rear lights for my bike, I have since discovered that they're available online for 60% less than what I paid. I always prefer to support local bricks and mortar businesses but the pricing difference shouldn't be so significant. I'll think twice about it next time.
Excellent bike
Fast pickup time. Ordered online in the morning was ready for pickup in the afternoon same day
Good timely updates / feedback on delivery timing from Ian Wood despite challenging and fluid supply chain situation.
Excellent email feedback with accurate description of work to be done.
Great curb side service.
I was very happy to receive the bicycle delivered on time and ready to ride. I gave my neighbour next door the phone number and street address for Pete's store.
Thank you for great service.
Name removed
your staff is always friendly and helpful - never condescending. It's clear that they enjoy their work.
Amazing and fast! Great staff!
I went to the store for a pick up on a beautiful Sunday afternoon. There was a line-up with at least five people in front of me. I thought that their service was quick since I only waited for what felt like 15-20 minutes. I bought a bike at 25% off. When I received it, I saw some minor scratches on the top tube of the frame, and I thought the colour was off. I should have expected that the colours shown online can't be fully trusted. And in reasoning myself out for my mild disappointment on the scratch, I told myself that I bought it on sale, I am going to get it scratched anyways, and there was no point in making a big fuss about it because I also wanted to be in and out of the store. Overall, I was happy with the purchase and the service.
My sales rep, who will remain anonymous, was rude and dismissive. I understand the pandemic is making everyone's job difficult, and that staff are under a lot of stress, but my experience at Sweet Pete's was unpleasant, especially when compared to some other bike shops I know.
Well I order tape on the order and u guys installed a different tape, still pretty similar. But would have been nice if u guys didn't charge me for the wrong tape installed
Absolutely satisfied with my hybrid bike, amazing on distance and comfort
So quick about getting my bike back, contact was great, people I interacted with were so friendly and helpful. Recommend to anyone, and will take my own bike back without question
I like the wide range and selection of bikes and accessories, the thoughtful, and knowledgeable support and accommodating service.
Friendly and efficient!
Pete came to our house to change my daughter's pedals after a small mix-up at the store. Bought three helmets there this season. Would definitely recommend.
Good service overall. Business is much different now than before the pandemic. Overall it’s been very good. Thanks
My bicycle shopping experience at Sweet Pete’s was extremely easy and pleasant. I initially spoke to Brent over email whom I met when I came in store as well. Due to the long line outside, I did not expect him to spend too much time speaking to me, and I understood this, keeping my questions short and trying not to be a burden to him and the other staff. However he was very happy to speak to me and help me out with my questions. He didn’t rush me because of the line outside, and took his time with me and asked me for my name and introduced himself which I found extremely admirable as a customer.
Well, I ended up purchasing a bike here and I definitely will recommend this store to friends and family.
Thank you Sweet Pete’s Bike Shop for all your help and kindness throughout the pandemic and busy bicycle season! Stay safe and see you soon!
Enthusiasm for biking, and also perfectly happy to help serious and more casual cyclists alike.
I bought a bike seat from you guys for $45. dont remember the brand but so far ive enjoyed it.
Sweet Pete's made buying a bicycle during a pandemic easy. They also helped me find a bike helmet and gave me a discounted prices when they one that I wanted wasn't in. Thanks so much for your help!
Service has been extremely helpful and quick responses.
I ordered a bike online in the midst of Covid-19. The bike I ordered wasn't available but one of the sales associates found another bike and took the time to explain the similarities and differences between the Kona bike (the original bike I ordered) and the Giant (which I bought).
He was really enthusiastic, friendly and knowledgeable.
I picked up the bike a week later. The employees seemed stressed. They were brusque, but they were also dealing with dozens of people who were unhappy about Covid-19 restrictions on crowds, etc. They guy I dealt with was still very professional and helpful.
I'm happy with the bike and would recommend Sweet Pete's.
No complaints, just not a ten because another item I wanted to order online was not available to be shipped. Great besides that.