based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Really customer service. It's just that the bike range atleast at the moment isn't much affordable
They were very helpful and flexible with deliveries!
your retail staff is very friendly and allowing for returns has made all the difference. the combination of walk in parts sales and online to curbside pickups has been fantastic.
Vibe of shop, great staff
very friendly, helpful advice.
Very easy to order and quick delivery
The guys working at bloordale store,1204 bloor St west should be more friendly,and interested in answering questions in regards to store products ( potential buy )
Not happy with their customer service
Website was easy to use. Prices were good. Delivery was pretty good as well. Quite sweet.
very knowledgeable staff
Good communication and process throughout Covid. Everyone seems to be working hard and although I couldn't get my part, I would come back for parts and repairs.
employees are always friendly positive and helpful
I love how there are a lot of bikes to choose from
Quick turnaround time. Good selection of bike tools and equipment. Fair competitive local pricing.
They serviced to bikes for me. Booking was simple, the quality of their work was good, and they notified me on a timely manner that they were ready for pick-up as committed.
Had some difficulty getting updates on whether my bike was ready for pick up so ended up having to make two in person special trips to talk in person. I do understand COVID greatly complicates things and that you don’t want to have your guys spend all day answering phones. So on balance I prefer keeping everyone safe and prices down so putting up with occasional inconvenience is ok.
I have always found Sweet Pete’s an excellent shop for selection and customer service.
Despite the understandable awkward situation, excellent service, was treated like a charm. Definitely will return.
Generally the staff are very helpful. I am a senior and I require a lot more patience and kindness and understanding and communication and non-dismissiveness. In general I find that does occur at your store occasionally it doesn't. I'm not a senior senior I'm a bike riding person who happens to be in their 60s. I don't drive a car I only ride a bike and I've always written a bike. I bought 2 bikes at your store. Of course they've gotten stolen. I bought multiple locks and gotten my bikes fixed at your store. Usually the staff is very good. This week I went and got a lock and the staff member Aaron was very very helpful I really appreciated it. I had been to other bike stores like Batemans where they were quite dismissive and looked at me like what are you doing here old person. I find in general your staff does not do this but I would emphasize with your staff to not be dismissive of anyone who isn't a hipster. We've been around a long time and our age has nothing to do with who we are inside and what we understand what we need. Thanks
Very good experience. Prompt replies to emailed queries and knowledgeable staff.
Had what I was looking for. Super communicative and helpful. Thanks very much!
Booking an appointment almost 2 weeks in advance by email is not ideal but we all understand that COVID-19 has presented it challenges. The service advisor “Adam” was friendly and knowledgeable and the work done faster than I expected at a reasonable cost. I was referred to SP by Last name removed Brewers BTW. Keep up the good work!
Fast shipping despite all the obvious challenges with the current situation. I continue to be very impressed with the service and selection at this gem of a bike store.
Very well versed and experienced service. Wide selection of tools available for sale. Probably the most tools that I have ever seen at any bike shop. Good prices as well.
Friendly service and advice. I will definitely shop there again. I have purchased several items from them since I took up cycling last year. I was never disappointed.
Fast service, friendly people, good recos
Good service during covid and good return policy
Very knowledgeable, helpful and friendly. I truly appreciate all of the help received from one of the senior associates, I believe his name is Alex. He was very patient and understanding to what we wanted. Thank you again.
Things are not easy during the pandemic but you guys made things as seamless as possible.
Excellent inventory, quick shipping, prompt and professional staff
The product is phenomenal. Service was just as great. Honestly, I was taken care of in a timely manner. I know how hard it is to be working in these crazy times but I think you guys are rocking it.
Took my bike right away on Saturday morning and had it back promptly with lots of time to enjoy riding this weekend! Thanks!