What our customers think of us!

You sent my order very quickly (and it arrived quickly), which was awesome under current circumstances! Thank you for that. Unfortunately, one of the tubes you sent was the wrong part (wrong presta valve length)...need a bit more attention to detail

This is my go to shop. Adam and Brent have always treated me like gold and I've always recommended friends to go there.

However, I recently had a spoke fixed on a rear wheel and the wheel is fine and true but the spoke that came loose is still in the rim and rattles around when rolling. It's quite loud and annoying. I believe one of the newer or part time mechanics fixed it. It would be great if I can bring the bike back asap to have the loose spoke removed.

FYI, this doesn't change my high opinion of the shop.

Thanks,
Jon

Order arrived quickly, and was exactly as advertised!

great service! fast and reliable, friendly staff, fair prices. thank you!

I've been supporting smaller independent bike shops for a while. Sweet Pete's has by far been my favorite - conservative shipping/order fulfillment estimates, and speedy shipping times.

Good selection, fair prices.

Lots of selection and availability, very clear and easy to navigate website.

I appreciate all bike stores at this time and while there are difficulties figuring out how to do business with the public I have been well served by your staff and your store and was able to get parts and things I needed to keep my bikes on the road. Thanks

Quality

The staff are super helpful and friendly!

NA

Very helpful! Felt like you really cared about the customer experience

Good stock. Quality service.

I called to ask what had happened to the helmet I ordered. The gentleman immediately checked while I was on the phone, was unbelievably honest about what had happened and promised to take care of it which he did! It does not get better than that! Amazing and thank you!

Easy pick up and communication was great.

You didnt, I just need more experience before I am comfortable giving you a higher rating! I may be back for future purchases since I am pleased with the current one so far, and if those happen I will then have more experience to do this survey again and revise my rating.

I purchased the Timber bell which is unique and hard to find. I'm waiting for your mountain bike club to start up.

It turned out my order wasn’t in stock, and of course it would have been helpful to know that closer to when I placed the order. Otherwise the experience was really great - I asked for alternatives and John provided some that I’m sure will work great.

I liked the fact you had what I wanted in stock!
I also like to support brick and mortar shops whenever I can, I don’t really care what part of Canada they’re in.

I always look local first but rarely is what I want in stock.

Thanks

I never got an email telling me the order was ready.

Jacket came quickly and looks good. Good price.

Prompt reply and quick turnaround, even in light of the current situation and high demand. Bike felt awesome, and was such a good deal

Hey sorry, I support local business but your time estimate was half as long as reality. I ended up ordering the parts on Amazon and got everything I needed in 3 days, not a month. North York to high park, not rocket science. Just manage my expectations better!

The tech replaced my tire and didn’t call me and ask what kind of tire I’d like to buy so I had to go with the $60 one he picked out for me. I would have liked the opportunity to discuss all my options. I bought my bike at your shop and have frequented it before but I won’t be back.

Good experience with order online and pickup. Now I've also ordered a shipping order and waiting :)

First of all, I liked the fact that you had the bike that I wanted since most of the bike shops are running out of stock. Then, you prepped my order timely and have to give special thanks for Ian for his great communication and support.

Service

The whole process went great, however purolator told me they delivered my bag, and they did not, so now I have to go through a whole review process with them to find out what happened.

local store, good online selection, good ui/uix for online ordering (find what I want fast and buy it). Also, the selection is good but not great. I was willing to pay more to buy from a local shop, but ended up buying some things from another online retailer because they had more of the items I was looking for.

Customer Care

Knowledgeable, unpretentious staff.