based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick postage and well packaged so it was perfect when arrived! Haven’t got to attach the handlebars yet but they seem great quality!
Great experience!
I worked well
Great people and service during these interesting times.
In the past, mechanics have swapped older parts for newer used ones without charging me. Part consideration, part marketing - I appreciate it either way.
Great, easy to navigate website. Fast easy instore pick-up and friendly service. Good selection of parts.
Knowledgeable and friendly staff always willing to listen and make appropriate recommendations.
I picked up a package at the Bloordale location. Only 2 clients allowed in at one time, which I understand totally, and agree with. Except that there is very little protection from the elements outside. Fortunately, I did not have to wait long.
Maybe there is a way to fastrack people who are pickingg up. Or have a different line.
High quality products.
Great customer service.
Prompt & courteous response to email & phone.
Helfpul, friendly, knowledgeable, safe.
great
Generally helpful staff
Very very helpful customer service over email - generally very fast and friendly service any time I’ve been to Sweet Pete’s!
Staff are great
no
Very friendly and helpful
Lovely service. Quick, efficient, with reasonable pricing.
Top marks to the gentleman who fixed my bike, as he also took the time to demount my bike lock, put on the new bottle holder I purchased, and remount the bike lock. All for free. Thanks!
very friendly and easy pickup. the person also gave me some tips regarding the lock i purchased
Fast shipping. Good selection.
Thank you for the quick service!
Friendly service, fair prices, had what I needed in stock, in my neighbourhood
lots of variety, good customer service
Great selection and prices!
I made an online order on a wednesday, and my product was in my hands on friday the same week.
Helpful, friendly, fast, great people at all 3 locations and the stores are just nice to be in as well.
A+ all around.
Very quick reply to my email and a responsive reply to my questions. Given the world is dealing with COVID situation, many companies are not able to adapt. Sweet Pete's is a model of how a company should be run, especially during this time.
Service repairs were very fast and staff were pleasant to deal with. I appreciate the protocols to keep staff safe. Only issue is I didn't get an itemized receipt by email as promised.
I found the Evoc hip pack pro in gear hub for cheaper a day later for my dad should of ordered 2 from them and saved money
The service is very fast. They were fixing my child's bike. The bike is old. We got it like new. I am going to fix mine now.