based on 6800 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All great except the order comfirmation email said I would receive an email when my item was ready for pick up. I never received that email and a lot of time elapsed before I proactively emailed to follow up on status. But aside from that, all great!
Quick service, relaxed helpful staff, great price and availability. Aces
Very good, special thanks to Emma and Shawn. I’ll be back for sure !!!!
Thanks a million!!!!
Absolutely excellent. The service and work was top-notch
good products..
good services ...
A better online platform. An information about our order/s would be the best way to assure us that our package is/are being processed. My order took more than a month without any information. I even paid for the shipping just to be sure it will be faster. Good thing that Ian was nice to inform me about my order and was able to process my order.
Mitch helped guide a remote bike purchase very well. He was answering emails before and after business hours and made it a great overall customer experience.
Very helpful and nice. I would definitely go back again.
Friendly and quick service
Friendly staff, very knowledgeable and explained all of the needed repairs in detail. Also very respectable of social distancing and sanitization measures pertaining to COVID. My bike now works like a dream! Feels like a new bike again! :)
Was pretty easy for pickup with everything going on :)
Great experience and very happy with the tune up
Convenient, friendly and helpful! Other bike shops seems like they want you in and out and to get paid as quickly as possible, but your staff always have advice and information for everyone from the casual to hobbyist to expert cyclist.
Friendly service always
I really appreciate how cautious you are being right now.
Amazingly quick service! Thanks very much!
Ian Wood and Mitchell Goodman are m bike heroes
Great service and turn around time. Thank you!!!
Lots of good products and availability. Easy ordering and friendly pickup. What’s not to love?
You had the tubes I needed, and got back to me after my email.
You’re maintaining standards during the pandemic, and it’s appreciated.
Was very impressed how quickly my order was filled . And the staff was fantastic when I went in to pick up my order .
Covers everything that you need for biking. They have thought of it all even if you haven't
The online stock availability was accurate. And the prefer was picked, shipped and received quickly via Canada Post. I’ve tried to order these products 3x with out any luck. I’d be happy to deal with Sweet Pete’s again.
There was an error on intake of my bicycle. I gave my mobile number at the request of the person at the front of the store and was told to expect a text or call when my bike repairs were complete. I got neither a text nor call and had to follow up with an email myself only to be told that somehow my mobile number was entered as a landline and that explains why I got no communication concerning the repair being complete. Not a major thing but customer communications are critical.
Knowledge, competence, reasonable pricing
Right now bike shops are very busy but the turn around was great for my purchase.
Excellent and quick customer service. I was contacted personally before the items shipped to ensure all was in order
Great selection of parts and tools with quick and efficient in store pickup.
People picking up online orders, why do they have to wait outside in the line? That's why they ordered ahead, to avoid the lineups no?
easy process