based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient and professional service.
Received a wonderful experience during this crazy time. Will definitely come back for my bike needs
Friendly and fast turn around for my bike tune up. Didn’t try to sell a bunch of new parts like Curbside ALWAYS does when I get a tune up there. I prefer Sweet Pete’s now. Cheers!
Great shop!
Everyone was really helpful and pleasant to talk to! The quality of service was also very good!
Customer service was relaxed and knowledgeable
I feel staff could be friendlier. I was not made to feel that my business was appreciated after spending over $300 at your store. You would think during this pandemic when people are struggling with their businesses that retailers would try extra hard to convince people to come back.
Great website, easy to order, quick response time to pick up order
Thanks
The service is sweet.
It’s a tough time to be doing business. I really get like the staff did their best to make it a great experience. Keep up the good work.
Service was quick and friendly.
Get in touch and I'd be happy to talk about it.
Great service even during a pandemic. Replies to emails promptly and very accommodating. Cheers!
Price was good... delivery time was good 👍🏾
Online order return/refund could be improved for online orders. It took several emails back & forth to figure out how to do... if/when the returned item was received, if/when the refund would happen etc..
It would be nice if the store without customer asking for...
1) sent instructions on how to do the return & refund when requested
2) informed customer when the returned item was received
3) informed customer that the refund was completed and when to expect funds back in account.. through customer service channel, and to expect (look for) a notice from the financial system..
Seems the refund system is different from the customer service system... so those two things ended up in two different email threads (refund notice ended up in junk mail too) would be good for customer service to also notified customer to expect email from financial system and set expectation of approx. when things will happen etc..
Thanks guys!... it all ended up good and I got the stuff I wanted!
Our bikes were a bit delayed from the anticipated pick up time (2-3 days). I appreciated that Emma was helpful and prompt in her oversight of the service being done at the 517 bloor location and answered our inquiries. Many thanks. Always great service.
Great service and always a pleasure dropping by.
Great service, great follow-up
Placed my order 1am on Thursday/Friday and got confirmation end of day Friday and received the item on sunday. Working in retail that offers online orders, that’s incredibly impressive.
Friendly and quick service
Bike not fixed properly.
Reasonable prices. Excellent service.
Great online selection of parts etc. You were the only place I could find the crankset I wanted. Thx
I liked the team, they put my bike together in a timely manner, they gave me good advice on parts... But I was also expecting to help me with adjustments, since this was my first gravel bike
John was super helpful in getting my order shipped out quickly.
service was great
friendly professional staff
Excellent service during the COVID times! Very safe and excellent service.
John was really helpful - he noted an item I was purchasing wasn’t assembly grease and spoke to the bike repair team to get their recommendations.
He also noted that the pedal wrench I was going to buy wasn’t compatible with the pedals I purchased and recommended the correct tool.
Thanks - That made it a nice first experience at the shop!
First name removed
Spent zero time making sure the bike actually fit
The process of getting my beautiful new bike was not perfect, but the issues were not with the store at all, they were with the courier delivering the bike from the factory to the store. The store dealt with those problems and though I had a delay, it was fine because I knew the store was taking care of the business.
The bike is perfect as far as I can tell so far, love the custom paint job.
My only recommendation would be for the store to use a different courier. That business should not be in business - I've had issues with them every time I've encountered them.
Very helpful and service minded!