based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All went well with my pick up transaction. I would say you did what you said you would. I will recommend Sweet Pete's to my friends. But as always Caveat Emptor, based on one transaction of relative low risk of 2 inner tubes, it would be hard to give a ten.
Fast and professional service, clear expectations. I even got a call to check with me before making additional fixes to my bike. Thank you!
Thanks so much for the successful warranty claim on my SRAM Eagle cassette from my 2019 Fuel EX.
Emma kept me informed, and the drop off and pick up was very simple despite the COVID restrictions.
Thanks!
Owen has been very helpful and very personable.
Pick up was super fast!
Helpful, attentive, great service overall.
Helpful, knowledgeable staff. Quick service with a reasonable estimate about timing.
Took my bike right away on Saturday morning and had it back promptly with lots of time to enjoy riding this weekend! Thanks!
Really customer service. It's just that the bike range atleast at the moment isn't much affordable
They were very helpful and flexible with deliveries!
your retail staff is very friendly and allowing for returns has made all the difference. the combination of walk in parts sales and online to curbside pickups has been fantastic.
Vibe of shop, great staff
very friendly, helpful advice.
Very easy to order and quick delivery
The guys working at bloordale store,1204 bloor St west should be more friendly,and interested in answering questions in regards to store products ( potential buy )
Not happy with their customer service
Website was easy to use. Prices were good. Delivery was pretty good as well. Quite sweet.
very knowledgeable staff
Good communication and process throughout Covid. Everyone seems to be working hard and although I couldn't get my part, I would come back for parts and repairs.
employees are always friendly positive and helpful
I love how there are a lot of bikes to choose from
Quick turnaround time. Good selection of bike tools and equipment. Fair competitive local pricing.
They serviced to bikes for me. Booking was simple, the quality of their work was good, and they notified me on a timely manner that they were ready for pick-up as committed.
Had some difficulty getting updates on whether my bike was ready for pick up so ended up having to make two in person special trips to talk in person. I do understand COVID greatly complicates things and that you don’t want to have your guys spend all day answering phones. So on balance I prefer keeping everyone safe and prices down so putting up with occasional inconvenience is ok.
I have always found Sweet Pete’s an excellent shop for selection and customer service.
Despite the understandable awkward situation, excellent service, was treated like a charm. Definitely will return.
Generally the staff are very helpful. I am a senior and I require a lot more patience and kindness and understanding and communication and non-dismissiveness. In general I find that does occur at your store occasionally it doesn't. I'm not a senior senior I'm a bike riding person who happens to be in their 60s. I don't drive a car I only ride a bike and I've always written a bike. I bought 2 bikes at your store. Of course they've gotten stolen. I bought multiple locks and gotten my bikes fixed at your store. Usually the staff is very good. This week I went and got a lock and the staff member Aaron was very very helpful I really appreciated it. I had been to other bike stores like Batemans where they were quite dismissive and looked at me like what are you doing here old person. I find in general your staff does not do this but I would emphasize with your staff to not be dismissive of anyone who isn't a hipster. We've been around a long time and our age has nothing to do with who we are inside and what we understand what we need. Thanks
Very good experience. Prompt replies to emailed queries and knowledgeable staff.
Had what I was looking for. Super communicative and helpful. Thanks very much!
Booking an appointment almost 2 weeks in advance by email is not ideal but we all understand that COVID-19 has presented it challenges. The service advisor “Adam” was friendly and knowledgeable and the work done faster than I expected at a reasonable cost. I was referred to SP by Last name removed Brewers BTW. Keep up the good work!
Thanks for staying open and selling stuff. First name removed.