based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection snd easy pick up during Covid
Great products that you stand behind. I appreciate that I can order from Victoria and get great service.
I like the fact that they sell top of the line real cycling sportswear and has it in stock to boot! The customer service was very thoughtful to email that due to CoVID that items may take longer to ship.
When asking questions, responses came by email immediately, and politely with true answers!
Excellent customer service hands down!
Exactly what I needed delivered in a timely fashion.
Thanks so much.
When I emailed a question about a product and return policy, I got a friendly response. Product was shipped quickly
Postage is too high if you just want to get something small.
You got my new bike ready 2.5 weeks faster than anticipated which was awesome....thanks team
It would have been nice to get an email explaining what exactly was done on the bike and also get a chance to chose email receipt vs printing copy!
Great and friendly service.
Service was fast, even during spring COVID, two days turnaround. Highly recommended.
Friendly, and I like the fact that you actually fixed the problem rather than just pretended to (as I've experienced at other bike shops)
Great owner, great staff, fast service, good product selection!
Excellent service, prompt and efficient reply to email, very understanding staff. Would definitely recommend
It was probably my assumption that was the problem, but when ordering online and choosing in-store pick-up, I didn't realize the wait time on the order would be so long. It might have been faster to have the items mailed. Increased clarity online regarding possible/expected prep times for curbside pick up for non-bike or service orders might be nice.
Friendly, knowledgeable staff who treat you with respect. High quality products and accessories.
Great team and fairly responsive. It would be good if I could talk to someone on the phone instead of email only.
Friendly service.
Had what I needed
You know what you're doing and are very knowledgeable around bikes, plus you found me a new bike during these unconventional times.
Rob was so lovely to deal with. he took the time to understand my needs and ensure the bike i was looking at would fulfill them. He stayed late after what i would assume was a long day to help set me up on the bike. It all felt like more than just a financial transaction with him, but instead a real passion to see people doing something he also enjoys.
Excellent service from beginning to end. Top notch. And I love my new bike!
Friendly & efficient... no complaints!
Quick turnaround on order processing and immediately sorted out an exchange - prompt service!
Quick and friendly
Great quality. Excellent customer service
Really quick service, good customer service.
Friendly staff. Easy going manner. Courteous.
Honesty
The staff is very knowledgeable! I’ve always followed recommendations (my bike, the accessories, repairs) and been happy. It’s great to know that I can trust the staff.
p.s. I missed my appointment the previous day and the staff was nice enough to squeeze me in and fix my bike in a jiffy!
The ordering process was very simple, and I would highly recommend this to any family or friend. They had everything I needed in stock, and when they didn’t they replaced it with a discounted comparable item. Super quick, friendly, amazing service!