based on 6806 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff! Very helpful and knowledgeable
They had what I wanted, we’re quick, and courteous.
Very reliable service
On the same day, I collected another bike for my wife (which wasn't available at Sweet Pete) from Giant's store. Was surprised to find that this bike also had a few additional items (e.g., eflectors, user's manual), which I didn't get with the bike which I collected from Sweet Pete.
I got to know that only if you buys a bike directly from the Giant store, you get these.
Local. Cost competitive.
Please give a copy of the receipt that a refund was made. I came back for a refund of the giant helmet I bought online because it did not fit me. One of the guys was quick to help. He went to the back counter and look up my name in the computer probably on previous order lists. He went back to ask if I wanted a helmet size up to what I initially got online. I said yes I’d be happy to get it. So he went to the back and look for another helmet. He got me two helmets brand: giro mips) and I only tried one of them outside the store. It was a good fit so I went back in and told the guy I would pay the difference since the helmet I tried out was more expensive than the giant helmet. But he told me that he already made a refund. So I checked my online banking and it wasn’t there probably because it’s Saturday and on a business day the refund may be reflected on my account. So then I paid for the full price of the helmet. It would have been nice if a copy of refund was given to me, to assure me that I would get my money back. I don’t know how you do your refund, but I was not asked about my credit card. Thanks.
Great feedback and advice on the proper product
Customer service is great
This is not a great time to rate any cycling store but I have purchased / ordered with Sweet Pete's several times and enjoy the staff and and great service in the store and find online shopping to be relatively easy with them. I hope to caziness ends and you can get back to normal opeations.
Too delayed and no discounts
The staff at Sweet Pete's were fantastic. Rob and the other guys I spoke with were helpful, pleasent and knowledgeable. Pick-up was fast and smooth.
Highly recommend Sweet Pete's.
Honestly i just think you folks have much better service than other bike places in Toronto. Never condescending or rude- just honest, kind, and helpful. Big fan of the LGBTQ2S+ inclusivity, as well.
Very supportive throughout the buying process and clear /upfront about store policies without having to ask. Provides customers with peace of mind.
Everyone was very friendly and helpful!
You had the Bontager lights I was looking for, and you delivered them quickly:)
Enormous selection of good quality parts. Best prices I can find in Ontario.
I appreciated the friendly, responsive professional service
Very kind and helpfull helpers
Knowledgeable and helpful mechanics, I love Sweet Pete’s!
Thank you so much for taking good care of my bike.
It was fast
Excellent service. Excellent product.
Great selections and reasonable prices.
Purchased a bike for my wife and the staff at Sweet Pete's really lived up to their name. The entire experience was a sweet one. Everyone I spoke to were very helpful and involved to insure that my purchase experience was pleasurable. Whether contacting them by website, email or phone, the staff at Sweet Pete's were simply amazing. What was most impressive is that they provided me with valuable advice on my accessory purchases so that the choices would be a perfect fit aesthetically and practically for my bike. My only go-to bike store hands down!
selection of brands (e.g. Thomson, Brooks, etc)
Excellent customer service!
good
Stafff could be more welcoming 🙂
more selection of gear. Very low stock at present.
Knowledgeable and friendly staff. Good selection.