based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Highly responsive, friendly. Been there for us during pandemic. Personal delivery of the bike and A quick overview of features was a nice touch. Bought two adult bikes from you in last two years. Very satisfied
I gave my bike in for tuning and to get the grips changed but I am really disappointed because I don't think there was any tuning done. My bike makes the same screeching sounds as if the brakes are rubbing against the discs and in addition to that, my bike misses when I pedal. I am not satisfied at all.
Great communication at every step in the process. It appears that everyone there cares.
The selection
Great product, great service! Thanks!
Didnt book the Free Six Week Service appointment when i picked up the bike.
Service and work is excellent. Tune-up price seems a little high. Would recommend to anyone but some might not be able to afford.
Brent is awesome. Knowledgeable, helpful and patient.
The product I ordered wasn’t actually in stock so that was disappointing.
You carry quality products from companies like Arkel and Bontrager and you have some great sales. Most of my purchases are from your store and when I am in need of cycling gear, your store is the first one I go to.
Friendly and timely
Great service and great support!
Brent was awesome.
Able to buy online and had great home delivery expeirenxe
Very professional service!
Good selection, good prices and fast service
Pretty good
Great service. Very friendly. Tha ks I'm living my new bike!
Fast
Knowledgeable
Wide range
3 weeks delay for an object I ordered and the info don’t appear on the website.... I have to ask to know why I didn’t have any news/tracking after 1 week
As always amazing service despite these abnormal times, fast friendly and efficient.
helpful attentive service
Very quick and kind staff. Did have to wait around a month for an appointment which is kind of disappointing
Personable, reliable service and broad range of products for sale .
Very efficient for online orders and curbside pickup
Variety and timely
Great website, great price, fast delivery. Couldn’t have asked for more!
I placed my order on may 11th/21 I still waiting to receive my order. It is just taking longer than I expected.
The staff are eager to meet my concerns and allay my anxieties. The repairs are competently and efficiently done. The pressures at this time must be incredible.
Instead of shouting from the cash register for a customer's name when dropping off something for repair maybe grab a pen and paper and write down the info and get a little closer - 6 feet is plenty close - because it's difficult to clearly enunciate behind a mask without removing it and then get berated when removing it BRIEFLY to be heard.
Things are all wonky due to covid but customer service should not fall by the wayside. Still believe in supporting small businesses and will continue to support Pete's in the future.