based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
fast and friendly.
Your variety and quick response.
Great friendly knowledgable service and diverse selection of products
I like you had the item in stock as nothing seems to be available , shipped in two busness days . I have recieved it yet but I’m very stoked about it coming this Tuesday
Great service and product availability.
Friendly service once my call was returned due to technical difficulties with phone system
Product that you have is fine but I’m often looking for somewhat more esoteric equipment.
Quick turnaround time, expert advice, great selection.
You guys are fantastic. I always get great and friendly service, and in fact I sometimes think, They really are sweet at Sweet Petes -- it's not just a company name. One thing I would suggest, but Pete probably won't go for it: You should have a tip jar near the door while you're doing pickup only, with a sign that says something like Tune Up Tips, If Desired. I've been tipping a lot with pickup food during the pandemic, because everyone in the service industry needs the money, and it occurred to me after I'd picked up my bike that I should have tipped, and would have for sure if there was a prompt. But I know those kinds of jars might make some people uncomfortable. Anyway, just saying. I know you don't do formal tips during normal times, but ... anyway, a thought during lockdown times.
I was on the hunt for some Padded Liner Shorts, as the saddle on my recently acquired bike was uh, less than gentle...
The Shop, via Eoin, was quick to respond to my email inquiry, and super sweet to deal with for curbside pick up of my 2 pairs of 100% Crux Liner Shorts and some new pedals.
And y'all tossed in a handfull of slaps with my gear, super wicked!
All in all a solid experience and Ive found My Shop in town for my 2 wheelin' needs.
Everything! From start to finish, great customer service, good prices, timely, high quality work. I will shop there again next time I need anything bike related.
friendly staff, great service
Amazing service!
Friendly, fast and pro service
Friendly staff!!!
Online order ready for pickup same day, good price, easy pickup.
fantastic service always
Had the products is stock at a great price!
The on line shop interface was so easy to use!
I was kept informed of my order status all the way!
Thanks Sweet Pete’s
Thanks Sweet Petes, I ordered the part I couldn’t find on Monday and had it shipped to Ottawa and my son riding by Friday. Highly recommend.
I love to support local! Always good selection, competitive pricing, and amazing service.
Have bought a lot from Sweet Pete's, and will be buying again in the future!
Great service and inventory!
Very easy transaction, despite the COVID shenanigans!!
100/100. Fast shipping (je suis au Québec) My Bontrager OMW boots are perfect. Thanks :)
I used to live in Toronto but now live in Canmore/Banff so it's nice to find a Canadian store online to purchase from.
Good advice, good service, good prices, good variety.
Product: Quality and reasonable range of choice despite pandemic.
Service: Caring and honest.
Keep 10mm rim tape in stock.
Wasn’t disappointed. It just took a relatively long time and there wasn’t much communication.
Quick, friendly service
Excellent communication and responsiveness! Early in 2021 I was looking for a particular Trek model and size and Sweet Pete's happened to have one on allocation expected in April/May. I was able to reserve it, and Mitch at Sweet Pete's kept me up to date regarding changes in ship dates and anticipated assembly dates. A bike fitting was not possible due to COVID but he set up the bike based on some numbers I sent along and it fit perfectly and rides like a dream! Would highly recommend this shop.