based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Although I haven't received my order yet as it has just been shipped; so far I'm happy with the service and how quickly the order was processed and shipped. I'll update you when my order arrives.
Great selection products, good prices, excellent employees, and a great bike shop overall!
Open a shop closer to me. Not really practical though. I’m at St. Clair and Runnymede.
Great service. Awesome, friendly and knowledgeable staff.
Great service and people
The customer service is the BEST!
I needed someone to pick up my bike because I don't own a car. A day and time were arranged and Rob showed up right on time. My bike got all tuned up and was back to me the next day. Great service!
Very good customer service. Friendly and helpful.
Fast. Great staff. Great in setting expectations
Livraison tel que promis.
Excellent in every category. Will buy from Sweetpete again.
Friendly
Fast shipping from warehouse, good service and excellent products!
Great service every time!
Excellent
Great online experience.
Staff were very knowledgeable and helpful, I had a baby seat installed on my bike that I hadn't used in at least 6 years. I was worried about if it would fit, would I be wasting my money on ordering seat that couldn't be installed etc. Everyone I spoke with (Brent, Emma, service guys etc) were all so helpful and put me at east that they'd figure out a solution, and if they couldn't I could return the seat. So thank you so much!
I brought my bike in to be tuned and had a wonderful experience from drop-off to pick-up.
The staff I encountered were incredibly friendly and approachable. They explained the services and gave me a realistic estimate for a tune-up. I was told what could be done and what couldn't and it was never condescending, like at some other bike shops downtown.
Service was honest, friendly, and completed in a reasonable timeframe! Super happy with the work done on my humble bike.
dependable
my needs were small, but they were met
Quick, easy, bike feels great after tune up. Liked that I was able to pair my order to my repair.
John was super patient, thorough and helpful. Nice change of pace to some shops that can come off as dismissive.
I like Pete. He's sweet.
(Staff are nice, too.
Excellent, knowledgeable service.
Good product selection.)
Great quick easy service!
Need more staff. Bikes and maintenance is expensive, it's not right that the Customer can't speak in person to anyone.
My Wife wanted to buy a bike as a gift for me, but it's too difficult without the ability to speak with anyone.
Great selection!
Great communication!
Price, prompt delivery, product range
Always had a good experience with Sweet Pete's. From getting questions answered online when I was looking for parts, to a recently received order that had a hand written note on the box warning me that the wire beaded tires might "spring up" upon opening the box. They didn't, but thanks for the warning!
10/10 good communication