based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lots of different and good brands and products. I only ordered some tires but I like how the web site is set up nice and easy
Great online store. Timely turn around of order to shipment.
Very lackluster experience for spending close to $9,000. Usually they tune up a bike before leaving, give you a book on the bike etc
Friendly and easy to deal with.
Really impressed with the quick shipping and selection but was sent a black bell (ordered brass colour). Too much hassle to try to exchange during COVID.
Great service and knowledgeable staff.
V quick and smooth.
Brent was super helpful in helping me pick a bike through email and over the phone. Delivery was smooth and the bike is great. After it arrived and I had questions about adjustments Brent sent me useful links to help me out and let me know Sweet Pete's could help me with adjustments l, if I ran into problems. Great experience!
Very fast and efficient during cover and they accommodated my ability to swap out a better fitting item.
The entire process of seeking product information, advice, ordering and pick-up could not have been more smooth.
I made my order on April 28th and received a confirmation email that day, but never got a 2nd email telling me that the order was ready...so I waited a while, and finally just checked the order through the button on the 1st email, and all of my items were ready!! It would've been nice to get that 2nd email telling me that the order was ready for pickup.
Shipped my product out very quick and it was received easily via Canada Post
Offer discounts/savings
Although good, I found the price expensive. Almost everything in the city seems expensive. Sigh!
Very helpful in helping me decide what bike was best for my needs. Constant communication. Bike was ready to ride out the door when I arrived and I couldn’t be happier with my purchase. Thank you!!!
I found Manny and Sully to be very knowledgeable, friendly, patient and kind (from first phone call to follow up). Kudos to your team for a very positive experience!
Friendly, helpful staff
Friendly and professional service
I was in the market for some new cycling shoes and reached out to your store and was connected with Mitchell Goodman. Mitchell walked me through the proper sizing measurements to ensure I was set up with the perfect fit for me. I couldn't be happier with my choice of cycling shoe and the superb customer service I received from Mitchell. I really look forward to visiting Sweet Pete's once the lockdown is lifted in the future.
Easy online experience!
Usually find what I need. Thanks.
Ordered online. Great communication by two employees. Easy pick up and my order arrived sooner than expected.
Friendly staff, good products.
Great people to deal with!
Variety of items in stock
Your service is focused around your customer with great communication and friendly!
The product was exactly what I was looking for thank you
Honest, reliable, responsive
I went to get my bike tuned and only the bare minimum was done. For $80 it would be nice if there was a little something extra offered, such as cleaning your bike.
Fantastic service and selection! Thanks for all the help.