based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, easy, bike feels great after tune up. Liked that I was able to pair my order to my repair.
John was super patient, thorough and helpful. Nice change of pace to some shops that can come off as dismissive.
I like Pete. He's sweet.
(Staff are nice, too.
Excellent, knowledgeable service.
Good product selection.)
Great quick easy service!
Need more staff. Bikes and maintenance is expensive, it's not right that the Customer can't speak in person to anyone.
My Wife wanted to buy a bike as a gift for me, but it's too difficult without the ability to speak with anyone.
Great selection!
Great communication!
Price, prompt delivery, product range
Always had a good experience with Sweet Pete's. From getting questions answered online when I was looking for parts, to a recently received order that had a hand written note on the box warning me that the wire beaded tires might "spring up" upon opening the box. They didn't, but thanks for the warning!
nothing, its just further away from home.
Friendly service, good selection, knowledgeable staff
The customer service was fantastic. The staff went extra lengths to find what I wanted. Really nice people.
Picked up the Fox Speedframe helmet along with a sweet Kona shirt. The gentleman who grabbed it was kind and quick to get my order and wish me a good day
And the helmet is the best one I’ve owned
Super lightweight !
Very quick delivery!
very quick and knowledgable service!
Friendly staff.
Efficient service!
Fast and friendly
Easy and helpful online bike purchase
Shipped fast!
Quick service, bike runs well afterwards.
Worrisome that they have a disabled/inoperable fire alarm system in the front of the store.. not a good look.
Brent was very helpful with providing preliminary information and answering questions via email i had about bike tires.
He and the repair crew were also extremely accommodating when I screwed up my appointment time and arrived a day early to have my tires installed. They managed to squeeze me in with little wait time. It was much appreciated.
So I rate the service excellent, the prices decent, and will not hesitate to recommend Sweet Pete’s.
I had booked an appointment for a couple of tune ups and some new part instalment (a seat and security bolts) on one of the bikes. First thing I was told on the day of the tune up was that one of the bikes was too old for a tune up for reasons that were understandable, it would have been nice to know that over the booking process but it wasn't a big deal. I mentioned that my derailleur needed adjusting as well and went on my way satisfied with getting the new parts installed and the derailleur adjusted. When we came in the next day I was told 5 of my spokes were broken on the back wheel and that I should have it replaced soon, I was a little surprised to see that two of them had been taken off but again, it is an old bike and this wasn't all surprising. We left the store and as I was riding down a side street off bloor I realized my rear brakes were not working at all, I legitimately almost got into an accident. I assumed my bike would have been given back to me in working condition. We went back in and were asked multiple times if the brakes were working when we came in (they were) and this was quite frustrating. Someone took the bike to the mechanic, he came back and explained that he didnt touch the brakes and he doesn't know why they arent working. They were clearly just not tightened. I'm not sure what happened to them after maybe the wheel was taken off but it was incredibly frustrating to have left with my bike in worse shape without an explanation. I didn't want to cause a scene nor take up too much space in the shop during covid, so we just left and I used my front brakes carefully to get home. I've decided I wont be coming back again. A friend took a look at the breaks and fixed them no problem, which worsens my confidence in the shop even more. Not sure what went wrong there but I hope this doesn't happen to anyone else who comes in to your store. Thanks for the feedback form.
thanks for great service!
Quick and efficient process.
Very smooth transaction.
Great selection, ease of ordering and free local delivery is amazing and I have a competitor bikeshop at the top of my street which I also love to support.
Super easy to order online for curbside pickup. Product was ready the next day. Friendly staff. Thanks!
Great service, great reply and clear communication. Recommend.
Good location, friendly staff. Nice shop layout
my needs were small, but they were met