based on 6804 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
good quality brands and pretty large supply. the bike repair is a bit more expensive than other shops, but it's worth the extra for the quality.
Good selection and friendly support. Prices are competitive even in this time of increased demand and low supply. Thank you!
Took new bike in for 6 wk free minor tune. The tune did stop a problem of the chain shifting up an additional cog (sometimes even two) on a single shift. However, the adjustment is sloppy because the chain now makes noise at the back, rubbing against the next inboard cog. I heard this the moment I left the shop. It was obvious. I did not have time to return for re-adjustment. It may be that the mechanic loosened a limit screw to stop the unwanted shifting, but left it too tight so it's still out of the acceptable range. It was lightly raining that day; I wonder if the mechanic actually test rode the bike. I will refine the adjustment myself, using a Park Tool video, as I do not have time to return to the shop. I have also noticed that the front disc brake is rubbing intermittently. This too is obvious by just spinning the tire and listening. I will also try to adjust this myself. The 6 week tune-up is free, but since the scope of work is limited to a focus on gears & brakes I do think it's reasonable to expect to leave the shop without chain noise and brake rub. Every job, even if it's free, showcases quality and sets expectations. I understand that at this time mechanics are crazy busy, but they will be even busier if they have to fit in customers who return because they want tune-ups re-done. Sweet Pete's service work in my experience has been consistently good, so I take this as an exception.
you respond to emails!
Friendly, professional, and knowledgeable.
I bought a bike for my oldest daughter at bike depot and they include annual bike tune ups for 5 years after purchase. When I got this recent bike at Sweet Pete’s I was disappointed to hear it only included a tune up for the first year. I understand this is a service and may be hard for a small business to offer but it seems like a huge competitive advantage. Anyway, an annual tune up for at least 2-3 years would make a huge difference! Thanks for the survey and the opportunity to share.
You seem to have all I need! Most of all your customer service is on point.
Although it took a while to book my bike for a tune up, once my bike was in, the service and communication was exemplary! The team talked me through options, did great repairs and paid careful attention to all of my concerns.
Great service and timely.
You guys da best! Greatest tune my ride has ever received!
Quick order fulfilment. Good service.
Very helpful service.
I have been getting my bike repaired at Sweet Pete's for years. They always do a great job.
Spent much time to select and buy things but sp hasn't had any luck with fulfilling orders, honoring discounts.
The item came quickly and just as described. excellent and would do it again
Everything went smoothly based on the expected schedule and the staff were so friendly.
Great customer service 👏
Fast reply, and great customer service.
Thank you for being friendly and so professional!!
The customer service is superb. I won't go anywhere else.
Great service standards, and excellent quality products
The products are an exact fit with my needs and budget. Email contact is exemplary in the promptness of replies and the helpfulness of the information.
Good variety
Great service, even in challenging times!
Good current policies to keep everyone safe during the pandemic.
Knowledgeable staff.
Great, knowledgeable assistance. Friendly and responsive. Too far from my house but I ain't movin' and neither are they.
Products good quality.
Service friendly and helpful
Very responsive & accommodating.
You find products not easily available.
Bike repair was great. but service was pretty unfriendly. no smiles, no nice greetings. the guys just seem grumpy and miserable...maybe we caught a few bad days?
My purchase came in a timely manner.