based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nothing really just had a small interaction that went pretty well. Thank you
Ordered item online, product arrived in a timely manner and it was exactly what I was expecting.
Responsive, helpful even in complex online shopping situations. Fair.
Unfriendly pick up of online order.
Brent and Manny were amazing! Helped me choose the right colour when I was undecided and easily exchanged the shoes for me when I originally got the wrong size. Friendly and welcoming environment and servic3
I am excited to say I have found a new favourites store in Sweet Pete’s. A fantastic store to deal with throughout my online ordering process. Thanks so much.
More variety of parts, especially lower end and obscure stuff.
Friendly! Helpful!
Great customer service - my bike is a pleasure to ride after my tune up. Thanks!
As usual the service was excellent and there were no problems
Friendliness, no attitude
Lower prices/more sale or clearance items.
I ordered some shoes...pre paid for them...”they will be here in April”...ok cool...April arrives and I am told “the shipment is here...just have to receive etc...ok cool...oh no..weren’t in shipment they were supposed to be...let me look into it...ok...no problem...except I waited a week and heard nothing regarding the order...so I called in and was told “I forgot about that...let me check with supplier...”
Next day I ordered elsewhere and asked for a refund...which was prompt ...I get it —it’s busy...just not terribly satisfied...the shop has great reviews so probably a rare event...not looking to get anyone in trouble
was very easy to find what i needed, order it and pick it up!
quick and easy in store pickup!
Very happy with the serbice
So easy and very quick service!
I think the store carries a wide range of maintenance products and works hard to make them available in this difficult situation.
Thanks for the great service I ordered 2 tires but it turned out you only had the one and quickly advised me and sent it immediately thank you.
The culture! The staff attitude! The fact that Sweet Pete’s truly feels like “home” for its customers. Keep it up!
Adam is very helpful and easy to deal with.
You were very fast and efficient in sending my order to me! Communication was perfect!
:)
You had the stock and the price point that convinced me I should purchase from you. Thank you. :)
Great service
Great service on my bike. Thank you!
The bag looks great! 10/10
The service 8/10 - the guy seem miserable ... having a bad day? ... no hate, it’s a tough time ...
Great online store. Customer experience at store was ....bland.
Availability of product
Website was easy to navigate. Bike was delivered on time with friendly service, and was auto registered with email notification. My son loves his new bike
Availability and selection is excellent