based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and easy process. Great customer service. Good selection of products.
Fast and excellent service. Good communication throughout the process. Bike rides like a dream after several years without a tune up!
Quick Delivery
Honesty. My bike was a mess and unfixable, they told me so and recommended a competitor who might have the parts. There was no charge for the analysis. I appreciated that.
Quality products and great service. Very happy! 😃👍
I understand that things are different during the pandemic and you are way busier because of it. But it has been a year and response times have not yet improved. There is only one person checking the service email address and they can take an entire day to respond and it is almost impossible to get through on the phone and actually speak to someone. Recently, I got a call from the mechanic while they were working on my bike tune-up. I was unable to take the call and the mechanic left a voicemail and said to email service to confirm if he could proceed with replacing a part. Within 1.5 hours, I emailed service saying he could proceed and I assumed this would be processed ASAP, given that my tune up was scheduled weeks ago and supposed be be complete that day (that is what the Sweet Pete's employee told me when I dropped off my bike the previous morning). Pre-pandemic, I could have easily called and got through to the mechanic. But I followed the instructions of emailing. I was quite disappointed that 8 hours after I sent the email Emma responded saying that she would pass on the info to the mechanic. I'm not blaming any individual, it just seems that you must be chronically short-staffed if it so hard to communicate with you. I have been a loyal customer of Sweet Pete's for years, but now I'm only continuing to go there because it is the most convenient.
Quick efficient service.
I ordered some stuff from Jensen in the US the same day and their stuff arrived two days earlier. You'll continue to get my business as I do like to support local but if you were to speed up shipping it'd get me on my bike quicker and that'd get you a 10!!!
Good communication, well oragnized
The service was fast and the staff was friendly. I am very satisfied with my product, and will continue to purchase from your company.
The team was so helpful and great -- positive, checked in regularly, dropped off the bike in great condition, and was just so genuinely pleasant. THANK YOU!
Price, disponiibility and fast shipping
Unfortunately I didn’t have a chance to interact with anyone because the show room was closed because of Covid. But my bike was ready pretty fast and even when I sent a question by email, they got back to me within an hour which was cool.
We ordered something but needed to cancel - had no issues cancelling and would definitely order again when we need something
Thanks!
Although the product was late shipping, someone reached out from the store apologizing and they fixed the issue right away. I am very happy with the service and will use them in the future.
Best service in the city
Quality service
Fast, easily accessible website. Quality products.
Knowledgeable staff, easy to drop off and pick up
Simply said the customer service at Sweet Pete’s is second to none. Brent was amazing in taking my special order for 6 Abus locks all using the same key delivered directly from Germany. I had tried filling this order with many bike shops across Canada without success. I I then read about Sweet Pete’s online and decided to give them a try and hit gold. I would highly recommend this shop to all...keep up the great work in these challenging times... and thanks again Brent, the locks are perfect we could not be more happy.
I thought the customer service was great. I ordered a part which would take a few days to deliver, Brian was prompt and offered other alternatives.
Friendly and prompt.
Shipping time was a bit long. Took 1month to arrive (in Canada).
Good selection. Strong bike expertise too
The gent asked for payment for a bike storage when I already did so months ago.
Parts availability, friendly service and efficient turn around.
I have only purchased a helmet, but the order was placed, and prepared for shipping on a Sunday! Delivery scheduled for the following Wednesday. All costs were presented clearly, with a clean transaction. When I look to update my families bikes in the future I will consider Sweet Pete’s for sure!
Truly excellent bike shop. Kind, caring, skilled staff that always do their best. I have never been disappointed with their service. Highly recommend.
Fast easy job well done
Friendly
Great service from the very pleasant and helpful young man who helped me when I picked up my bike on Wednesday, March 24th