based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I emailed about getting a tuneup. I was asked to bring my bike in on April 1st even though it wouldn’t be worked on until April 5th. I think it’s ridiculous that my bike would be sitting in the shop over a long weekend. I think you’re too busy so I went to another shop and had it done in two days.
I like the shoes it doesn't take a long time to wait for my online order.
Wide range of products had my bike in stock still in box
Bought it Friday online simple process took it home Monday afternoon from box to built
Thank you sweet Pete’s
quality of bikes available, readiness to accommodate ordering an item not in stock, speedy replies to inquiries.
You folks always do a great job. Thoughtful, thorough and timely.
Friendly and knowledgeable. Good location. Providing information about available parking would be helpful.
You have (usually!) a good selection of bikes for all needs, and all the accessories. I have always found your associates to be very helpful as well.
Be friendlier
Easy pick up and good stock
I was able to find the exact product I required and I was given the option to have it delivered or pick up from store.
Hi. I like the way Brad contacted me and suggested that the performance tune up is not necessary because some of my components were worn out. Although this was a little more expensive, the new parts will save me money in the longer run. I took the bike out for first time this season, this past weekend, and it was a dream ride.
Order conformation quickly and prompt delivery.
GUYS AT THE SHOP = VERY HELPFUL
Everything was fine with purchasing, but the person working at the store was standoff-ish and rude. My wife came with me and asked about buying a lock - he seemed wholly disinterested in helping her. He was borderline passive aggressive (didn't say anything, but was clearly annoyed that we were asking about the lock).
Your product is much more expensive than ordering online, but we support stores like you because you're local and should be an asset to a community. I'm not sure if that guy was just having a bad day, but we immediately stopped bothering him with our questions, and then bought the same lock from another store 20 minutes later.
We don't need anything from you, but as a business owner myself, I know that I'd want to know if one of my employees was acting like this.
Very helpful and fast service!
The information that was given by the one gentlemen was great but the one employee was very rude and obnoxious when I had asked a simple question.
The in store sales staff are very rude, particularly the two older guys. Feels like I am bothering them every time I shop there.
Even though I live around the corner, I think I'll be biking further for parts in the future. This has been my observation for years, though a caveat, the maintenance staff have always been friendly and provide exemplary service.
Great and efficient!
I placed my order and by the end of the day it had already been shipped. Fabulous service, especially when you are trying to buy something off season and you want it now! I would highly recommend ordering from Sweet Pete's.
Quick and fast transaction
Looks like a great shop, knowledgeable service. Sad we couldn't come in to see what was in the store, but given everything, glad that everyone is being safe. My Electra 7i was ready for pick-up and looked great. I feel very lucky to have found a bike this year and glad Sweet Pete's was able to make it happen. Thank you.
Friendly and efficient.
Good communication.
Just the kindest and very knowledgeable group..
Really just a pleasure to deal with.
Prompt replies to emails, very knowledgeable and always able to recommend alternatives.
Friendly!
Better coordination
Great service from staff
Friendly, prompt service.
The staff were very helpful in accommodating our request for myself to pick up our recent bike order that my wife had placed under her name with her credit card. The new bike service plan and thr the free fitting of accessories is exceptional peace of mind.
Blown away by the service! 10/10 and look forward to buying more products from you again!