based on 6733 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, reliable & knowledgable!
All questions answered/explained !
Brent is more than helpful AND patient !!
Prompt service with expertise
The product was shipped and arrived very quickly! Everything was very well packaged. Thank you!
great service. and fast delivery
I love that the staff are friendly and knowledgeable. It’s great to support local and even through the pandemic this past year, everyone I have talked to have been extremely friendly, helpful and quick to respond to any question.
Fair prices, quick responses.
Even though the product I wanted was out of stock you were efficient in telling me and dealing with my refund. Thanks!
Fast & Efficient.
I need to see much more courteous customer service. We are all stressed, all on edge. "Hello", "How are you today" "How can I help you?", may seem pithy but would go a long way to prevent misunderstandings.
I didn't appreciate my bike being called "this thing" but if there had been a friendly smile, I would have been certain no insult was intended.
My helmet and lock were handed to me without a word and the dismayed look on my face was ignored. I had assumed I could leave them with the bike so I hadn't brought a bag and I didn't look forward to carrying the heavy lock the two kilometre walk home. If the salesperson had been polite, I would have bought a bag.
My biggest problem was transparency and here I admit I was on edge. More than once, I have taken a bike in for a tune up and been faced additional charges, sometimes more than two hundred dollars. The last time, the mechanic replaced a one year old sixty dollar tire with a twenty dollar tire because he saw cracks. I was asked if I was okay with paying for brake pads and cables, I asked how much they were and thought about it since I can replace those parts myself. I asked what was covered in a tune up and was told "labour". I wanted more detail so I asked again and was told "just the labour".
That was when I had had enough and went home with my bike. I don't know that I was a victim of sexism or ageism but I thought about it and I don't like to think that way. I do think I was treated with contempt and I can't do business without respect.
All the same, I am impressed by your query and grateful that you chose to follow up a problem. I will consider shopping at Sweet Pete's in the future
Fantastic service - friendly, knowledgeable staff make this an excellent experience from start to finish!
10/10 - very quick and high quality turnaround on mechanical services from my local bike store.
Order confirmed on Feb 25. Not yet shipped on Mar 4
Great selection of products geared to the die hard cyclists. Looked all over Toronto and GTA for the Elite Leggero Carbon Bottle Cage. And Sweet Pete's Bike Shop had exactly what I was looking for. Great service and patience in customer service. Highly recommend.
They were helpful
John was super friendly Via e-mail and was able to address my questions quickly and also took the extra effort to find something that would work for my situation.
Just bike parts
very helpful when I called and assists me very well unfortunately the shoes i got are way to small.
even thought the cm length is the same as my current ones they are way smaller.
the sizing for spin shoes doesn't make sense but i am sure you see that all the time.
i will be returning my shoes and hopefully can get another pair.
Great customer service
Spoke to manny
Very helpful and very nice
Great amount of stock for parts.
Everyone I've spoken to has been incredibly helpful and informative. I'm very happy with my purchase and experience!!
Great service: the staff are patient, knowledgeable, and responsive. I really appreciate Sweet Pete’s being available during this time and the measures they’ve taken to ensure safety during COVID-19
Brent is the man!
Follow up was good
Super friendly, open with the whole process and clear about what was needed. Really good pricing and service.
I found the website to be really easy to use, informative, and the purchasing experience was seamless. I emailed in a question on timeline and I got a phone call back almost immediately. I needed to switch an order and when I reached out via email, the response was quick and positive. It was my first experience with Sweet Pete's Bike Shop and since then I've already placed two more orders for other components.
I’ve had timely and helpful email exchanges with SP’s staff - very helpful for a newcomer to the sport!
Knowledgeable staff. Timely service. High quality products. Excellent Covid protocols properly and consistently implemented. *We’ve already recommended you to someone.
quick and friendly service! had all the products i was looking for! thanks!
Incredibly knowledgeable staff who are always friendly and willing to help. The prices of products and services are very fair and transparent.