based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I left a phone message which was never returned
Problem: the new shoes I bought required new clips. They were installed with new pedals. I should have been advised they might need adjustment before I left the store. When I tried out the new shoes and clips on the street I could not unclip my shoes and nearly fell head first
I have since resolved the problem at a local bike store who loosened the clips for me
I brought in an old clunker of a bike that was not rideable. It needed repairs and a few parts replaced so I could use it recreationally. The staff completely understood what I wanted, and they found affordable solutions to get that old bike working without it costing more than the bike was worth.
Amazing people. Bought my bike from you guys two years ago and I’m so happy I did.
The product options were good. Not many stores seemed to carry all of the products that I was looking for in one place.
The prices were higher than other places, but it was better to make the one purchase instead of several places and multiple shipping costs. I understand prices, priduct selection, and volume sold is a tough balance, but the prices could be more competitive. If the other merchants had all three of the products I wanted, then I would have shopped elsewhere. Also, if the borders were open I would have shopped at a store in the states where the products were half the price in CAD (exchange rates accounted for).
Only other thing was the package just arrived, but I hadn't received any emails about the shipping (not even in the junkmail). Glad it arrived, but the system isn't working for everyone as I had no notice that it was coming.
Looking forward to installing things on my bike, so overall, "Thank you!"
Class A service from start to finish. Thank you.
Excellent Service and quality products!!
Service is fantastic. Brent, in particular, has been a huge help.
Friendly staff, awesome product
Front of shop help was excellent, got good advice and help buying a light.
I also had you change a front flat. Within 5kmof picking it up, the front was flat again. I changed it myself and while it's possible that it was just very bad luck, its also possible your tech missed the piece of glass I found lodged in the outer tire.
I've been a supporter of the shop for some time but this time felt pretty frustrated.
Great service and a quick turnaround on my repairs!
The professional bike mechanic service is top rate. Friendly, expertise, efficient service at every stage of my interaction with the bike mechanics at the Annex location. Would highly recommend them to friends, neighbours, and family.
Staff are great, and I know my bike will be well-serviced.
Friendly and timely service.
Fantastic service with a smile (even though I couldn’t see behind the mask i know it was there).
Quick great customer service and very knowledgeable
Rob was awesome! Would definitely come back.
Super well organized for pandemic ordering and pickup. Have always had a good experience here.
Fast shipping on in stock items. Lots of selection
Friendly service!
Quick service, good job on the brakes, thanks.
the attention of reception in the shop, it's not best attitude.
Good stuff, great service!
I felt like i was inconveniencing the guy working there.
Fast, efficient service
Quality products. Good location. Easy to order online.
Staff at the Bloordale store were really nice and kind!
We ordered a bike helmet and it arrived in three days, great packaging and up to date emails.
The service was very friendly and they finished the next day when I submitted my bike.
I know that it is super challenging right now in the bike industry as so many suppliers are on back order. I ordered gloves in April and received them yesterday and had to email twice to ask for an update. I would’ve been happier with my experience if I had been notified that the item was on back order with the supplier and maybe given an option to switch to an item that you had in the shop. That being said I know you folks are a great shop for repairs and purchasing bikes so I will still recommend that aspect.