based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff asked me to exit the store and order online when I inquired about another item. Ontario has reopened under stage 1 and I was already in the store.
At some point there will be a return to normalcy but I won’t be returning to sweet Pete’s.
If my order was not in your inventory, I would of appreciated notice.
I may have selected something that was in stock. For faster delivery.
I dropped my bike off for a handlebar wrap. You didn’t have the right colour and had no timeline for re-stocking. When I arrived to pick up the bike and take it elsewhere, the original handlebar tape had been removed.
Leaving me in a situation where I’m forced to get it re-wrapped to even ride because your staff removed the old wrap before it verified it had the new stock.
As well, the staff member told me that they did in fact have the wrap in stock, just at another location. Instead of making an effort to help their customer, and solve the problem, the customer solved the problem. I bought the wrap at your other location. Delivered it. And the fix was done. Did it need all this deliberation? No. Did it need me coming into your store to get it done? Yes.
I rated this a 6 because the young guy at the counter shouldn’t take flak for dumbass approaches to inventory like yours.
Thanks so much you guys.
I’m loving my new shoes and pedals.
Always love you guys. Drive past a ton of bike shops to get to the best!
Good selection in uncertain times
Very good service !
More help out front. Have someone outside explaining to clients who are waiting, what we are waiting for. Person in front of me was trying on shoes. Felt badly for her, but I had my order all ready and just needed to collect. Spent 20 minutes in line waiting to do a 2 minute pick up.
Others clients came to the door to yell in there questions hoping they might get a quick answer. Seems like we were outside waiting and wondering what was going on.
Best thing would be to have someone outside providing answers.
best quality product and services.
They did a great job setting everything up when we got there (kickstand and lock)
efficient, safe and friendly
Manny rocks!
Great selection, and shipping/pickup options are very convenient.
Knowledgeable staff
Just ordered and received my Garmin 530. Great product and super fast shipping on an item that was out of stock at most shops. Will order from here again.
Direct contact with knowledgeable people.
the tune up on my bike was awesome - it is like new - there were some additional issues which were well explained to me so that it was easy to make an educated decision about the extra work - the service was done on time and my bike was ready when they said it would be - thanks Sweet Pete's!
Everything was great! Prices were super reasonable, everyone I dealt with was very friendly and accomodating, replies via email were prompt, and the business hours meant I was able to drop by at my convenience. I had a great experience and I'll definitely be back for any bike-related needs!
I like that I can trust repairs will be done competently. I like the accessories you offer for sale (when it’s not a pandemic!)
Very fast delivery
super fast from order to pickup.
friendly, helpful staff.
had the right bits and pieces in stock.
I ordered the Bontrager bike shorts, gloves, headband and fitness tank top.
Ordering and tracking the shipment was easy, and the order arrived when expected.
Most importantly , I love all four of the items. They are all good quality and fit well.
I am very pleased with my order and would definitely order from Sweet Pete's again.
Thank you.
You don’t disappointed me, just when I order online in your web page said “in stock in the store” so I order it expecting to pick it up asap but you sent me an email saying I have to wait from 8 to 12 days but I can’t wait so long, so I requested my refund, thanks, otherwise you are amazing you know what you doing 👍🏼 I’ll keep buying with you
Generally you carry the products I'm after.
Good vibe - good staff.
Dealing with the current crazy situation in an orderly fashion.
Friendly, with great customer service!
Website was easy to navigate, seemed to have up to date stock. Impressive pick up time and very efficient staff and process overall.
Staff was friendly and being new to bikes is a big deal
They were in stock. The people at the store were friendly.
Smooth online shopping experience, with no fuss. I can see what’s in stock or in the warehouse (with appropriate ship times). I’ve placed multiple orders, including my Kona Process last year, and have been very pleased with the experience each and every time. I will continue to purchase products for these reasons.
So far so good! Advice, prices and products.
fast delivery
Great service friendly staff