based on 6806 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were responsive when inquiring and purchasing the bike, and even when requesting an update. However, when picking it up close to 2 months later than they said, I found them rude and condescending, and the manager was not helpful at all and only escalated the situation.
Clearly they currently have the leverage in the market with customers due to the global bike shortage, but this will end by next year and people will remember how they were treated during this time...
Amazing! I brought my bike in and what was supposed to be just a check over of the spoke problem of my back wheel ended up being much more. The mechanic laid out the options and offered to fix the spoke. I picked it up an hour later. The price was reasonable and service so fast. Thank you Sweet Pete's!
Staff who was dealing with us didn’t explain anything about the bike or check that it was adjusted properly for my daughter. He only did so after me having to ask him to
I purchased a new bike and finally received it. The member helped me right away and cashed me out. The only suggestion is to explain how to take care of a bike and what service is required to keep it in good shape.
All of the staff are fantastic, and I love it that they proactively reached out about a warranty issue and recall of the pedals on my bike. I doubt I would have ever known on my own. Killer service.
Great work guys...as always...thanks Name removed
You had hard to find parts that others didn't.
Great customer service.
Knowledgeable about products, pivoted to online sales during the pandemic, reasonable response times given the current world situation, all inventory is available to look up online, and the usual Sweet Pete’s great customer service. Best bike shop in the GTA.
You're in my neighbourhoods, on a bike route, your website has the products I need and right now it's just a matter of supply availability. I'm patient.
Adam and Owen at the Annex store went to great lengths to solve an issue with my bike, made more complicated with the parts supply issues this year, and I really appreciate their help and great service!
Good communication during Covid. Very helpful.
Fast friendly service and my bike looks and works great
The Team has never been anything short of amazing. They were extremely accommodating in helping me find the right bike and even more so during ensuing the COVID-19 bike shortage. My favorite bike shop in Toronto.
Friendly and helpful. My Kryptonite lock and key were no longer working to lock and unlock; the staff had no problem replacing it free of charge.
Prompt and clear response and also very respectful. thanks
Professionalism.
😁
Courteous service, quick response and delivery of ordered item.
Everyone is so helpful and patient and friendly! Great communication and really helped me find the best solution for my bike.
Quick response from customer service.
Good service, but hard to reach by telephone
Friendly and fast service!
Good communication. Product ready as promised!
I received great customer service. Everything from purchasing the bike, to the time and care that went into fitting me on the bike and making sure I had everything I need. This is the first time in my adult life that I have purchased a quality bike and I couldn’t be happier with the whole experience and product. Thank you.
Great job
I was helped by Pete and he is amazing
I have been a customer for many years and have spent thousands of dollars here. All I wanted was to book a service appointment and it took over a week to respond and then when I finally heard back, I responded within hours of the right time but never heard back again to confirm. I appreciate you are busy and Covid etc but there are many other good bike shops including Bike Depot next door that would put more effort into their customer service. I will give a second chance due to my long standing relationship but if this continues, I will be going elsewhere.
Very good and quick service.
Keep customers update about the status of their orders - when they are unexpected delays
I ordered a product AND ONLY AFTER I ORDERED IT SAID IT WAS UN AVALIBLE AND I CANT GET A REFUND