based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful advice in what I needed to clean and lube my bike.
Ordered curbside pickup and it was ready same day.
Staff at both locations are very kind and honest. I like that you have a dedicated location for repairs, or at least placing emphasis on that, and for that I'm willing to keep supporting you. Most bike stores in Toronto prioritize on selling and upselling, which is very disappointing.
Make things cheaper? :)
great service
thank you
Rob’s service went above and beyond!
Your staff is always super helpful and go above and beyond to help
All service was completed exactly as instructed. There was friendly service and communication throughout the process. Very satisfied!
Staff were friendly this time!
You did not disappoint me.
I just work for bike depot.
Helpful and friendly staff!
It was good and honest price
Customer service and great mechanics
Got great service the other day.
Great turnaround time and quick shipping!
Rob West was approachable and helpful. No hard sell
No one reply my email at all !!!
Good selection
Very responsive and were accommodating to shipping an order out that was intended for in store pickup.
Very knowledgeable staff with good intentions of providing their customers with products they actually need. will definitely recommend this shop to any everyone I know
Friendlier Customer service.
Fast and affordable. Good quality. Staff are friendly and knowledgeable.
I initially bought my bike here because of the great service I experienced when I was first buying my bike. Unfortunately, the interactions I had after this were not so great. Staff gave me the impression I was wasting their time asking questions about accessories I was interested in. When I had to bring in my bike for a recall on replacement pedals, the first thing I noticed was that they didn’t give any form of record for taking in my bike. They had me in their database, but how difficult would it have been to send an automated email saying they received my bike as a record for myself. No big deal just a note on how you might improve your customer experience, but when I did go in to pick up my bike again, the recall is also supposed to include a $26 credit. I had to ask the staff about this credit and he said it was supposed to only go towards the replacement of the pedal. So while going back into my car I look at the Trek notifications again and it clearly says
In addition, when you bring your recalled pedals to a Trek retailer for replacement, Trek will give you an in-store credit of $26 to use toward any Trek or Bontrager merchandise. The credit is good through December 31, 2021 and has no cash value.
So I go in and show them the notification and they say they will give me the credit… great right. Then I say I want to buy the Bontrager Full Bend Bar Ends for my FX3. He says they don’t work on my bike. So I don’t end up buying that. They tell me if I want to buy something else I could use it later or just buy something online and mention the credit. Ok. I go home and do a search online and see that the Full Bend Bar Ends would work for my bike if I had the adapter as well (Here is an example of someone who has put Bend Bar Ends on their FX3.
https://www.reddit.com/r/TrekBikes/comments/i3s7kd/just_installed_some_bar_ends_on_my_trek_fx3/). This was not mentioned by the staff. It takes me 1 hour to get down to this shop and I had to go in twice. I don’t want to keep wasitng my time and I’d rather not go in again just to pick up an item and getting it shipped would be an extra $15 or whatever it is. Hopefully, this comment will help you to improve your customer experience.
Sweet Pete's has gone above and beyond in getting us information and goods in this very difficult time. We are very happy with our new bike and rack, and are looking forward to our second bike delivery. Thank you, Pete!
Good range of quality products and good price range.
good selection of gloves and sizes
They had it when nobody else didn’t
What I like about your products and services are your products and services, keep at it! You’re doing great!
Great customer service
Good knowledge of the trade, honesty and friendliness!