based on 7078 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good email order and pickup confirmations.
Friendly staff that give options based on my needs and budget
I recently purchased a new bike. Jay was very helpful and explained everything about the new bike to me. Very happy with my purchase.
I ordered some Five Tens online. Chris emailed me to say that there was a size mixup but it worked out in my favour. I called the store and spoke to Sully. Both were extremely helpful and I got black and pink five tens - which I’ve been searching for forever. I’m delighted with them , they arrived yesterday and got perfectly.
Thank you ! Awesome service and very prompt in their responses.
Had a great help with Jay.He explained all the E Bikes and how they work.He even helped me get the bike in my truck.Great service
very happy !
Service staff are very helpful and knowledgeable.
They have helped me find the tools or parts I need based on my awkward descriptions.
If they don’t have the product, they order it.
I appreciate getting an email when the product comes in.
Shipped quickly!
Thanks
Great service and great quality products!
Range of products and knowledgeable staff.
Friendly staff. Good selection of bikes and accessories.
Fast free delivery. Product as advertised at good price
Knowledgeable staff. I liked that I was able to take a few bikes I was interested in out for a test ride. Both locations helped me with my questions and both locations are available to me if I have issues.
You always have the stuff I want at reasonable prices, so I remain a satisfied customer.
I had a specific time appointment to pickup my new bike, and it wasn't ready and I had to wait an hour for pickup
Great staff with solid advice. Excellent selection across all styles, models and price points. Superb service. Pete is Sweet!
Nice products and services.
Selection
Great service, fast, friendly, would highly recommend.
Love a solid, well stocked bike shop. Friendly staff! I'll certainly be back!
Friendly, prompt service (both in email communications & in store)
Good information to choose the proper bike
Good products and great service.
Great friendly service!
Quick and honest replies.
Reasonably priced services, excellent techs
Good mix of products
Convenient scheduling of Service... told the day the Services are scheduled... able to drop off any day leading up to that (vs. your bike is scheduled FIFO based on when you leave it with the shop... ie could be there as long as 2-3 weeks)
The personal attention.
Very knowledgeable staff, great selection, the team just love what they do! Highly recommend this shop!
Great, friendly, knowledgeable service. Would have loved more selection of hybrid bikes but ultimately found one I loved.
Great selection of bikes and accessories, and incredibly helpful customer service.
My family and I have been long time customers but recently have realized that everyday cyclists are not valued, you are overcharging for service and recommending a new purchase instead of repairs.
My husband brought his bike in for service last year but was told there was an issue that was impossible to repair and that he should just buy a new bike. He was very disappointed to hear this and searched for a solution elsewhere. It took a while but his bike has been repaired and is now perfect. He will not return to your store.
I recently brought my bike in for a tune up and was told there was more than $600 worth of work needed, and I might as well buy a new bike. I have also gone elsewhere and paid half of that to keep my current bike going for at least a few more years.
Our children need tune ups and we are recommending they don't go to Sweet Pete's