based on 7078 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
efficiency
The staff Shawn doller was very detailed and kind
explanation to me. Thanks lots to him
great communication, free shipping. great shop
Always very helpful on the phone
Easy to order. Fair price. Nice staff.
Good selection of product available online, fast shipping, knowledgeable and upfront customer service
Always great service
Excellent service. Timely, professional, and helpful. Already spreading the word!
Fast shipping. Good online selection.
The customer service was great! I had all my questions answered with patience and care. I ended up with the right bike for me and I couldn't be happier with my purchase. Looking forward to going back for accessories and tune-ups.
Helpful at choosing a product
great products. Thanks.
The members of the staff are super!
Excellent service
Mitch was very helpful
Dr Name removed
A friend who also recently bought from Sweet Pete's received a free bike accessory (since you do not do discounts). I didn't get one, even on requesting.
Knowledgeable, friendly staff and ease of purchase.
Very communicative, very helpful, great service, fast tune-up!
Had to call 3 times before someone picked up the phone. Also we shouldn't need to manually let you know when we have payed the invoice, it's 2022 you can easily just check square on a regular basis.
Knowledgeable pleasant sales staff.
Too soon after my recent purchase of an e-bike to comment about products.
Very knowledgeable staff and willing to answer questions patiently.
Honest, speedy repairs
The kindness and care given to an elderly cyclist with very very beaten up bike!,, and the honesty and advice given.
Knowledgeable and friendly staff
Not a big deal, but some somehow your website showed some tires are available but, after attempting to purchase them, I was notified the next day they in fact are out of stock until June. The ensuing refund was done super fast. So that was good, but both your staff and I wasted time on an order for an unavailable product.
Anyway, perhaps some useful feedback.
Ordered online, was ready when I got there. Also was priced better than other stores.
Great shop with great employees from my experience buying a bike. Rob was quick to respond to emails and the staff on site were great to deal with and very informative. Jay was very patient and helpful with getting the Marlin 7 set up and made sure I was happy with everything.
great customer service
They are a very honest bicycle shop.
Didn't have what I wanted in stock but very helpful to find a good replacement! :)
Staff was very helpful when purchasing a new helmet