based on 6804 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and affordable. Good quality. Staff are friendly and knowledgeable.
I initially bought my bike here because of the great service I experienced when I was first buying my bike. Unfortunately, the interactions I had after this were not so great. Staff gave me the impression I was wasting their time asking questions about accessories I was interested in. When I had to bring in my bike for a recall on replacement pedals, the first thing I noticed was that they didn’t give any form of record for taking in my bike. They had me in their database, but how difficult would it have been to send an automated email saying they received my bike as a record for myself. No big deal just a note on how you might improve your customer experience, but when I did go in to pick up my bike again, the recall is also supposed to include a $26 credit. I had to ask the staff about this credit and he said it was supposed to only go towards the replacement of the pedal. So while going back into my car I look at the Trek notifications again and it clearly says
In addition, when you bring your recalled pedals to a Trek retailer for replacement, Trek will give you an in-store credit of $26 to use toward any Trek or Bontrager merchandise. The credit is good through December 31, 2021 and has no cash value.
So I go in and show them the notification and they say they will give me the credit… great right. Then I say I want to buy the Bontrager Full Bend Bar Ends for my FX3. He says they don’t work on my bike. So I don’t end up buying that. They tell me if I want to buy something else I could use it later or just buy something online and mention the credit. Ok. I go home and do a search online and see that the Full Bend Bar Ends would work for my bike if I had the adapter as well (Here is an example of someone who has put Bend Bar Ends on their FX3.
https://www.reddit.com/r/TrekBikes/comments/i3s7kd/just_installed_some_bar_ends_on_my_trek_fx3/). This was not mentioned by the staff. It takes me 1 hour to get down to this shop and I had to go in twice. I don’t want to keep wasitng my time and I’d rather not go in again just to pick up an item and getting it shipped would be an extra $15 or whatever it is. Hopefully, this comment will help you to improve your customer experience.
Sweet Pete's has gone above and beyond in getting us information and goods in this very difficult time. We are very happy with our new bike and rack, and are looking forward to our second bike delivery. Thank you, Pete!
Good range of quality products and good price range.
good selection of gloves and sizes
They had it when nobody else didn’t
What I like about your products and services are your products and services, keep at it! You’re doing great!
Great customer service
You had the product I needed and you shipped it quickly! It has been difficult to find women’s fit shoes for my daughter.
I’m pretty impressed with the products and service from Sweet Pete’s. Having stock of my preferred commuting tire (Schwalbe Marathon) and having it delivered within the week is exceptional. Getting a hold of bike parts is not easy right now. I’ve been a customer at larger retail chains and would recommend the service and product selection at sweet Pete’s again.
You had what I was looking for and delivered it very fast. Cheers!
I was delighted to find that Sweet Pete's had the tires I wanted in stock. To discover that they were at a reduced price was a bonus. Their online ordering process was very easy to use and their guest sign in allowed for a speedy process. The tires were shipped the same day and their choice of packaging and delivery resulted in the tires arriving 3 business days ahead of the original prediction. All in all, a very positive experience.
Top notch products and service. Courteous, professional and prompt.
Very responsive emails and quick service
Easy website to browse for bike stuff.
Great bikes. Great customer service. You make it easy!
Hey Sweet Pete, the reason your stores are the best in the GTA is your people. They know bikes. They work with you to understand your needs. They never try to sell you stuff you don’t need. They are professional, friendly, interested in building long term relationships with customers, treat everyone with respect no matter your biking knowledge or ability, and ensure a safety first perspective in your buying decisions. They look after you. They earn your trust. They are the best.
Kind, not judgemental, helpful, informed, quick service. Felt like the person helping me with an attachment for a bike accessory (that immediately helped my life and my family’s mobility) went above and beyond. Thank you!!
Adam is so helpful, knowledgeable, and friendly. Your staff are fantastic in general!
great service, however I would have liked to have receive an e-receipt with my purchase
I would like to thank Manny and Brent for their amazing customer service. I interacted with them through email and the process was so smooth and reliable. The cycle was delivered on time as promised. The customer service truly deserves 10/10.
I really appreciated when i put through my online order and asked a question someone got right back to me and help me correct my order. Really appreciated.
You listened to my needs and helped, even though the bike was a few years old. Well done!
People working are helpful and don’t have an attitude like most bike shops !
Jae and Brent were super helpful
Quick, efficient, staff are friendly and helpful. Favourite bike shop, bar none.
Great staff, fast work, super inclusive to female riders (so rare)
Brent recommended the perfect bike for the situation
Nice folks, friendly, solid service
Friendlier Customer service.