based on 6735 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service and I got my order very quickly.
Quick, friendly, knowledgeable
Great follow up, and fast reliable shipping and delivery. All that says a lot about a well managed and operated company. Keep up the great work guys and gals!! I’ll be back! :) DS Toronto
Better communication back to customers on the status of their repairs
I was so pleased with the service overall.
- Emma did an amazing job being able to book me in on short notice for a service tune-up at the Bloordale location
- Emma and Mitch coordinated a bike fitting on very short notice at the Bloordale location
- Servicing was ready the next day.
It was a pleasure doing business. You can tell there is an atmosphere where the employees really care and it shows. I always get my bike serviced at Sweet Petes.
The only comment I have is that my bike fitting was about 20 minutes and I was charged for a full hour. I paid it because you guys did such a good job getting me in on short notice, but according to the link I was sent, re: the bike fitting
( https://www.sweetpetes.com/about/retl-dynamic-bike-fitting-pg127.htm )
^ Static Fit Sizing consult on bikes purchased not at Sweet Pete’s $75.00/hour charged in 20 minute increments.
Either way, thank you very much once again. I will definitely be back in the future to buy a bike next spring.
Thanks
Super friendly and helpful, great advice
Salesperson was very thorough and informative
Livraison rapide et très bon prix, très satisfait.
Delivery was fast!!!!
Quick turnaround. On Sunday, back out Monday!
Great selection of products, friendly service, and fair prices for repairs and tuneups. Thanks for being part of the neighbourhood!
We purchased two e-bikes from your Bloor St W store and have been thrilled with their performance. As seniors, we appreciate the care and concern that your employees have shown to us, both inside and outside the store. Rob personally delivered the bikes and spent a lot of time not only installing the various attachments that we had previously chosen, but also adjusting the heights of the seats, instructing us on the e-bike functions, and made sure that everything would be safe for us going forward. Along with this, he also took us on a safe route from our home in the east end of the city to the Beach boardwalk (explaining the rules of the bike path) and back, so that we would be safe when traveling through the city. This information is much appreciated. Even in this frustrating time of Covid, your store and employees have shown much respect and consideration to your customers. Congratulations.
There's a wide range of products available, your website is loaded with a lot of products, more than many bike shops that only have a limited amount of product listed.
Wonderful staff and service
Y’all are awesome. Friendly, capable & professional.
Friendly and knowledgeable!
The team was amazing in adjusting our bikes to fit perfectly.
Provide more updates to customers about the status of their orders.
You forgot to put one of the anti theft skewers on. I purchased the set of three for two wheels and seat. And the seat was not installed so had to wait.
Bike took too kong to get ready. When I picked up at store was not offered to fit seat or handlebars by sales person
The service, and helpfulness on picking pedals and helmet ontop of getting us an amazing bike ordered in!
I bought my Kona process 153 which was a demo bike, and now this is my local bike shop. Staff are always great, selection is superb, keep it up guys 👏
Good service. Kind and helpful staff
Quick turnaround on bike repairs and work done for an excellent price!
Amazing. Reasonable price and turn around time.
I recommend being extra clear on website about the truing price being per wheel. I understand it might be obvious for cyclists, but not so much for casual cyclists.
Very helpful and friendly! Thank you!
Amazing place. I trust this place to do repairs and assist me in any way they can. I have purchased a great bike from this place and the staff our awesome
When I picked up my new bike, it was my first Ever mountain bike. Your staff person did a great job of explaining all the bikes features, and gave me practical advice on how I might want to adjust the bike as I got used to riding it, which was most useful for a novice.
Friendly and knowledgeable service!
Send out my order