based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent email communication with Emma and Lily.
Great selection and super fast shipping!
Friendly knowledgeable service
Did your usual very good job but basic price for tune-up seemed high compared to last time but maybe charges have gone up everywhere.
Stellar customer support! Extensive product list.
Super kind staff!
My wahoo kickr snap smart trainer was not tightly gripping the bike tire after a year of heavy pandemic use, and a new tension arm supplied under warranty was too difficult for me to replace. Since I bought it from Sweet Petes I took it in for them to repair, and for less than $40 it is now working better than new! Thanks for saving my bad weather / winter workout routine!
Technology wise, link the systems between your two stores so a credit at one store can be used at the other.
Best Toronto Bike Shop !
Great service friendly staff.
Great staff.
Good selection of goods.
Competitive prices.
:)
Fast, and seamlessly transaction.
Great service, very helpful, and kind.
The selection of ice cream flavours really excites my pet iguana.
Great products, great customer service!
Good variety of products, no other local retailer stocked the replacement part for my Lezyne pump. It was convenient to order online, and my preference to pick up the item at the store.
Definitely I’ll recommend it
The service was impeccable!
Only commenting on e-commerce here…product said 5 to 7 days to ship. Took 12 days, and in the interim there were no updates all with information. When it did ship, the order went to “Completed” which is confusing, because I still don’t have my product, No email address or phone number was provided on my order to inquire. When the product did ship, I received no notification or tracking number. I finally found the tracking number on the “view order” links. On the upside: the product arrived the next day (which is probably a bit of a coincidence of geography.) I also liked the fact that you reused other packing to ship instead of virgin boxes!
Very professional and knowledgeable staff, top quality product.
Friendly knowlegeable staff
Quick shipping
Excellent customer service
Service as promised, fair prices
The young fellow working the front was very dismissive and not helpful at all. We picked up a new bike and he essentially handed it to us and walked a way. I asked if the fit was right and he just told us he rode the same size. Did not review anything about the bike with my wife for whom it was for until I asked. I understand the current environment but the treatment from him was unacceptable. I purchased a bike this year at a different store and was treated 100% as a valued customer even though I was new to their store. Really disappointed.
Super fast shipping!
Great inventory and Super fast shipping.
Large variety of quality products & helpful staff.
1. Difficulties to schedule an appointment (a website would be better instead several emails going back and forth)
2. Length of repair was >3 weeks (would have expected the service department has all common tools to maintain the breaks)
3. Price was too high (the cost were almost 70% of what I paid for the bike 10 years ago)
It took 2 weeks to get an appointment, and then was told it was going to be $400 to repair. I went elsewhere to a local shop who quoted me $170. I wasn’t given any other options and the guy who called me was not helpful or friendly. Not overly impressed and will therefore recommend other bike shops that are just as busy, but are able to look at bikes sooner and also quote a substantially less price.
The customer service was exceptional! I am so excited about my new bike. I would definitely recommend Sweet Pete's to any of my friends looking for friendly, knowledgeable assistance. Thank you for making the process easy and enjoyable!