based on 6971 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good and trustworthy advice; experienced staff!
Replaced a wheel with one that didn’t take the thief screws I had originally had without consulting me. Furthermore, there was an overall lack of good communication throughout. The calls consisted of me being told what was wrong rather than presented with options and the potential ramifications (which I now just need to deal with after the fact).
good service and recommendations
Mostly that John is beautiful, Chris is smart as a cookie, and Pete has fantastic hair.
Good value and prompt service.
Great experience. Special call out to Brent - made the entire process pleasant and seamless.
Good website. Prompt delivery
Hard to get tire came quickly
I've always liked your service, especially your bicycle repairs. Your technicians are knowledgeable, and explain things clearly, and I never feel like I'm being urged to spend more than I need or want to. I haven't bought a bike from you, but many accessories, all of which were well priced and good quality.
knowledgeable, quick, and friendly
It was not clear (or at least I didn’t see it) prior to ordering that it would take more than a week to be even be put in the post, let alone arrive. Should not take that long to process
They had the shoes I was looking for and got them in quciker than I thought they would. Very happy with the shoes and the in store service I received.
Attentive service
Quick Turnaround
Honest Feedback on Repairs Needed
Reasonable Prices
Good Service
Great Staff
Very helpful and knowledgeable
Ordered online from Sweet Pete's website. Item is in mail and will arrive soon.
We were very happy about the service received from Rob and his colleagues. We live in the Ottawa region, and contacted them a few times by phone and email before going to the store. Each time, they were very helpful and friendly. Rob replied to my emails promply, and this was greatly appreciated. Once at the store, the great service continued, we received good information and advice which help with our decision to purchase the right bike.
I went for a bike fitting and the staff seemed very knowlegable. They were helpful and provided sound suggestions.
They do a great job at a reasonable price.
Helpful, friendly.
You said it would be done on Saturday and it was.
Overall good customer service
:-)
The only thing that I would try to improve are the shipping times. 7 - 10 days is a little long, however with the pandemic in mind I did not mind the wait.
The product that I purchased is great. And staffs were friendly
Very timely, detailed, and personal response to my inquiry. Top notch customer service.
Fairly quick delivery and the product was exactly what I ordered. Nice. Happy with the product.
Sweet Pete's is the best Toronto Bike shop in my opinion. Great staff, quality products.
They are my go-to shop when I need anything for my family's bikes and gear.
Fast, efficient and good customer service.
The fellow on the front desk Saturday afternoon when i picked the item up, was very
helpful and pleasant. Pleasant is in short supply these days so it was nice to see.
Service is excellent, friendly, helpful, knowledgeable.
Products are good quality and what I’m looking for
Parts are in stock and delivered as quick as possible. Great job.
Amazing service, super knowledgeable staff.
great prices and easy online experience.