based on 6971 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very responsive emails and quick service
Easy website to browse for bike stuff.
Great bikes. Great customer service. You make it easy!
Hey Sweet Pete, the reason your stores are the best in the GTA is your people. They know bikes. They work with you to understand your needs. They never try to sell you stuff you don’t need. They are professional, friendly, interested in building long term relationships with customers, treat everyone with respect no matter your biking knowledge or ability, and ensure a safety first perspective in your buying decisions. They look after you. They earn your trust. They are the best.
Kind, not judgemental, helpful, informed, quick service. Felt like the person helping me with an attachment for a bike accessory (that immediately helped my life and my family’s mobility) went above and beyond. Thank you!!
Adam is so helpful, knowledgeable, and friendly. Your staff are fantastic in general!
great service, however I would have liked to have receive an e-receipt with my purchase
I would like to thank Manny and Brent for their amazing customer service. I interacted with them through email and the process was so smooth and reliable. The cycle was delivered on time as promised. The customer service truly deserves 10/10.
I really appreciated when i put through my online order and asked a question someone got right back to me and help me correct my order. Really appreciated.
You listened to my needs and helped, even though the bike was a few years old. Well done!
People working are helpful and don’t have an attitude like most bike shops !
Jae and Brent were super helpful
Quick, efficient, staff are friendly and helpful. Favourite bike shop, bar none.
Great staff, fast work, super inclusive to female riders (so rare)
Brent recommended the perfect bike for the situation
Nice folks, friendly, solid service
I like that you took a slapped together ride out of the showroom bike from a different retail location and turned it from super problematic to super sweet to ride.
Also, the staff are cool. 😎
Range of options and availability from stock.
Responsive & good delivery.
I brought a bike in for a standard tune up. They found out that the shifter needed to be changed when I came in. It was going to take a few days for them to get the part, but I told them I lived far. They accommodated me and I was able to have it fixed on the same day. The staffs are super friendly.
Amazing service
Great selection and prices, and friendly and helpful staff.
Friendly and helpful staff
Friendly staff with helpful advice and great bike service.
Knowledgeable staff. Quality work.
Said you’d do a tune up, didn’t!
Very friendly, knowledgeable and attentive service!
Great selection of products, good location and staff are very knowledgeable. It is a sweet customer experience!
Friendly staff and helps you a lot with your questions. Will recommend definitely.
Top notch products and service. Courteous, professional and prompt.