based on 6735 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You were so fast with my bike repair, really quick booking process, and really quick turnaround. I also got really helpful info from your mechanic. I'll be back!
Fast delivery to my door!
Free shipping around Canada (even in the Yukon!), easy to shop on the website, rapidity of expedition
very timely and addressed all my issues, very helpful and knowledgeable staff
Compétent advice for my tires. Helpfull interactions. 24 hr shipment. Merci
Fast, efficient. Great products. Received phone calls about orders to make sure all is good and these are the products that I needed. Updates regarding shipping. Will definitely continue to be you’re customers. Glad to have found you’re store. Thank you, Alex.
Friendly customer service and efficient repairs.
Very slow shipping time.
Include tracking info and at least notify when item(s) are shipped. Include email sign up discount. Overall good service.
Can I have my order? Then I'll likely change the score
Service and efficiency of delivery
Very fast delivery. Good communication on order status.
Professional, knowledgeable, and Pete is just an all around good guy. Oh yeah... his team is awesome too!
Polite and do the job - also phone before doing anything expensive
Service is excellent as usual!
Great customer service and amazing bikes. THANK YOU Sweet Pete’s. Your gang is sweet indeed.
fast!
I liked dealing with all the people whom I met yesterday
Polite, professional, helpful.
Bit more expertise on cycling shoe fit
You're bike repairs are always completed very quickly. I ride my bike just about every day, so that's very important to me. The quality of the repairs is very good. I've never had to bring my bike back to get a repair adjusted or "re-repaired." Once it's fixed it stays fixed.
Such a friendly (and covid safe) shopping experience. Would recommend sweet Petes to everyone!!
Very helpful and friendly staff
Quick fix. Bike works great!
Friendly service
My bike is under two months old. My chain keeps falling off the gears. I almost went over my handle bars on my way home from work today.
The CM bike I’ve been riding for years has never experienced this issue. But yet the $800 bike I’ve owned for under two months has.
I am very happy I didn’t prematurely complete this review and waited to give feedback.
I also don’t like the fact that when I attempted to schedule the bike for service they can give me a date to take it in. And then I have to wait? Why not tell me to take it in on the date you plan to service it.
I’m very disappointed.
We got excellent service at a fantastic price. Couldn't be better. Thank you!!
I ordered on July 23rd and the shipment didn't leave warehouse until August 12th.
I did not order anything that was backorder. It was all in stock.
Other stores are shipping within 2 day. Maybe 3days. Not 19 or 20days
Brent promptly answered my questions. He offered several alternatives that would fit my budget and my requirements. Even though I am not buying an expensive bike, I felt that the company valued my business.
Sweet Pete’s had the helmet, size and colour I was looking for. I ordered online and picked it up the next day. Staff were very helpful, as I was also looking for a new bell. The young man who served me had the same bell on his bike at the back of the store so I was able to test it out and see how it looks. Needless to say, he got the sale! I also looked at locks, and was given a lot of info on the various models. I’ll be back when I’m ready to buy one.
Liz C., Mississauga